Client Relationship Executive

Novel Office; Bengaluru; On-site; INR 334,800 - 446,400; Full time

Job summary

Novel Office is seeking a Client Relations Executive to establish long-term customer relationships in Bengaluru, Karnataka. You will ensure client satisfaction by addressing issues and facilitating communication.

The ideal candidate should be an MBA graduate or any graduate with 1+ years of experience, especially in hotel management. Strong communication skills are crucial, and you will have responsibilities that include setting sales targets and advising clients.

Qualifications

• 1+ years of experience required in a client-facing role.
• Ability to resolve customer issues effectively.

Responsibilities

• Build relationships with key employees among customers.
• Create plans to address clients' business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure satisfaction.
• Act as point of contact for complaints and elevate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure compliance with contract terms.
• Study competition to find new retention strategies.
• Set sales and revenue targets and work diligently to meet them.

Skills

Good Communication & Interpersonal Skills

Client Relationship Management

Education

Any Graduate / MBA Graduate (Hotel Management Background Preferred)

Job description

We are looking for a Client Relations Executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

Key Roles & Responsibilities

• Build relationships with key employees among customers
• Create plans to address clients' business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and elevate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them

Desired Candidates Profile

• Any Graduate / MBA Graduate (Hotel Management Background Preferred)
• Good Communication & Interpersonal Skills
• 1+ years of experience required