Customer Representative Executive

Infiniti Mall; Mumbai Suburban; On-site; INR 180,000 - 250,000; Full time

Job summary

Infiniti Mall is seeking a friendly customer service associate to greet visitors, answer questions, and guide shoppers within the mall.

Responsibilities include assisting shoppers, resolving issues, handling gift-card sales, promoting promotions, and collecting feedback for mall management. The role requires strong communication, patience, and the ability to manage busy hours with courtesy.

Qualifications

• High school diploma with 0–2 years of face-to-face customer service or retail experience.

Responsibilities

• Shopper Assistance: Greet visitors and provide mall directions and store locations.
• Issue Resolution: Handle customer complaints and coordinate with mall security when needed.
• Sales and Services: Manage gift-card sales, promos, and loyalty sign-ups.
• Feedback Collection: Record shopper feedback and report issues to mall management.

Skills

Communication

Patience and Empathy

Multitasking

Education

High school diploma

Job description

Role & responsibilities

• Shopper Assistance: Greet visitors, answer general questions, and provide mall directory information or store locations.

• Issue Resolution: Handle customer complaints, lost-and-found inquiries, and emergency coordination with mall security.

• Sales and Services: Manage gift card sales, promotional event information, and loyalty program sign-ups.

• Feedback Collection: Record shopper feedback and report daily footfall or operational issues to the mall management team.

Preferred candidate profile

• Communication: Strong verbal skills to interact politely with diverse crowds.

• Patience and Empathy: Ability to handle frustrated shoppers calmly.

• Education and Experience: High school diploma with 0 to 2 years of face-to-face customer service or retail experience.

• Multitasking: Capability to manage high visitor volumes during peak mall hours