Customer Relationship Executive

JLL; Ludhiana; On-site; INR 300,000 - 420,000; Full time

Job summary

JLL is hiring a Customer Relationship Executive for Mall Operation. You will be the face of JLL at the client site, handling guest and tenant needs with strong public relations and feedback gathering.

You will work with operations and tech teams to translate business requirements into clear specifications and analytics. The role involves data extraction, reporting, trend analysis, and ensuring compliance across site team documentation.

Qualifications

• Analytical mindset and meticulous approach to data and processes.
• Strong communication and stakeholder management abilities.
• Experience in mall operation/real estate/hotel or construction sectors is preferred.

Responsibilities

• Greet and engage guests/tenants, maintain strong public relations.
• Coordinate data extraction from databases and interpret results for reports.
• Create report templates and data gathering tools to meet standards.

Skills

Analytical thinking

Attention to detail

Education

MBA/ Graduation

Job description

Position: Customer Relationship Executive

Business: Mall Operation

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

• Understand business and ensures there is integration between business and technology.
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable
• Provides analytic support by coordinating data extraction from various databases and data interpretation.
• Create report templates and data gathering tools to meet desired future standard
• Data custodian & controller
• Trend analysis and aligning with account management team
• Technology Tools incl Helpdesk – Trending and Analytics
• Deliver output files for reports and dashboards
• Sign off on data roadworthinessFacilitate Reporting on compliances
• Seek and collate data for analytics
• Generate MIS and reports as management requirement
• Predictive reporting
• Work with finance on budget targets
• Cross verification of data as per agreed TOR time to time
• Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports.
• Custodian of all Site team statutory compliances , their documentation and records
• Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents
• Building statutory compliances are to be tracked for expiration and renewals
• All documentation recording to be ensured on shared folders related to compliance

Site details

You will be working at Mall .

Site dynamics

Work Schedule: Site team: e.g.: Operation Head +2 Other details if any

Sound like you? Here is what we’re looking for

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

Qualifications

MBA/ Graduation OR any equivalent, with min 3-5 years of work experience in Mall Operation/ Real Estate/ Hotel or Construction Industry.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.