Customer Relationship Executive

GoWatr Pvt Ltd; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

GoWatr Pvt Ltd is seeking a Customer Relationship Executive to manage customer interactions, support sales, and drive digital marketing activities. You will engage with customers via calls and emails, maintain CRM records, and help convert inquiries into leads.

You’ll collaborate with sales and marketing to boost retention and revenue. You will monitor campaigns using analytics tools, contribute to SEO/SEM efforts, manage social media and content calendars, and provide data-driven insights to

Qualifications

• Strong communication and interpersonal skills.
• Basic knowledge of CRM tools and digital marketing platforms.
• Analytical mindset with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in MS Office and online tools.

Responsibilities

• Handle inbound and outbound calls, emails, and customer queries in a professional manner.
• Provide accurate information about products/services and resolve customer concerns efficiently.
• Convert inquiries into qualified business leads.
• Schedule appointments and support the sales team in closing deals.
• Address customer complaints promptly and ensure timely resolution.
• Maintain high levels of customer satisfaction and service quality.
• Build and maintain strong relationships with clients.
• Ensure smooth after-sales support and customer retention.
• Maintain accurate and updated customer records in CRM systems.
• Generate reports on customer interactions and sales activities.
• Collect and analyze customer feedback.
• Identify areas for service and process improvement.
• Develop and execute digital marketing strategies including SEO, SEM, email marketing, and social media campaigns.
• Manage company social media platforms.
• Plan and maintain an editorial calendar to ensure consistent brand messaging.
• Monitor campaign performance using tools like Google Analytics, SEMrush, or HubSpot.
• Provide actionable insights to improve campaign ROI.
• Plan, launch, and optimize paid campaigns on platforms such as Google Ads and Facebook Ads.
• Collaborate with web teams to enhance website user experience (UX) and content effectiveness.

Skills

Communication skills

Digital marketing

CRM knowledge

Interpersonal skills

Multitasking

MS Office

Tools

CRM tools

Google Analytics

SEMrush

HubSpot

Google Ads

Facebook Ads

Job description

We are seeking a dynamic and customer-focused Customer Relationship Executive (CRE) who will be responsible for managing customer interactions, supporting sales activities, and executing digital marketing strategies. The ideal candidate should have strong communication skills along with a good understanding of digital tools and customer engagement practices.

Customer Interaction & Support

• Handle inbound and outbound calls, emails, and customer queries in a professional manner
• Provide accurate information about products/services and resolve customer concerns efficiently
• Convert inquiries into qualified business leads
• Schedule appointments and support the sales team in closing deals
• Address customer complaints promptly and ensure timely resolution
• Maintain high levels of customer satisfaction and service quality

Relationship Management

• Build and maintain strong relationships with clients
• Ensure smooth after-sales support and customer retention

Documentation & Reporting

• Maintain accurate and updated customer records in CRM systems
• Generate reports on customer interactions and sales activities

Feedback Collection

• Collect and analyze customer feedback
• Identify areas for service and process improvement

Develop and execute digital marketing strategies including SEO, SEM, email marketing, and social media campaigns

Content & Social Media Management

• Manage company social media platforms
• Plan and maintain an editorial calendar to ensure consistent brand messaging

Analytics & Reporting

• Monitor campaign performance using tools like Google Analytics, SEMrush, or HubSpot
• Provide actionable insights to improve campaign ROI

  Paid Advertising (PPC)

  • Plan, launch, and optimize paid campaigns on platforms such as Google Ads and Facebook Ads

  Website Optimization

  • Collaborate with web teams to enhance website user experience (UX) and content effectiveness

  Strong communication and interpersonal skills

  Basic knowledge of CRM tools and digital marketing platforms

  Analytical mindset with attention to detail

  Ability to multitask and work in a fast-paced environment

  Proficiency in MS Office and online tools crt this in one as single on