Customer Relationship Executive

the academic helper; Faridabad District; On-site; INR 279,000 - 446,000; Full time

Job summary

Academic Helper, based in Faridabad, seeks a Customer Relationship Executive to manage day-to-day communication with students and clients on-site. You will respond to inquiries and ensure a positive experience while maintaining accurate records.

You will coordinate with internal teams to meet client expectations, track feedback, resolve concerns, and identify opportunities to strengthen long-term relationships.

Qualifications

• Strong customer service and customer satisfaction skills.
• Experience in client relations and business relationship management.
• Excellent verbal and written communication skills for diverse clients.
• Ability to manage multiple client requests, prioritize tasks, and maintain attention to detail.
• Basic proficiency with CRM tools or customer support platforms.
• Prior experience in an academic support, education, or service-oriented environment.
• Bachelor’s degree in any discipline or equivalent practical experience.
• Demonstrated problem-solving skills, empathy, and a client-focused mindset.

Responsibilities

• Handle day-to-day communication with students and clients on-site.
• Respond to inquiries and provide timely assistance to ensure a positive experience.
• Manage client accounts and track feedback.
• Resolve concerns and maintain accurate records of interactions.
• Collaborate with internal teams to align client expectations with services.
• Identify opportunities to strengthen long-term relationships and support service improvements.

Skills

Customer service

Client relations

Communication skills

Attention to detail

CRM tools

Education

Bachelor's degree

Tools

CRM tools

Job description

Company Description

Academic Helper is a leading provider of tailored content solutions for students worldwide, focused on enhancing academic performance and learning outcomes. The organization specializes in creating high-quality, customized content that supports assignment completion, brand visibility, and academic growth. A dedicated team of professionals works closely with learners to understand their unique requirements and deliver precise, well-crafted materials. Academic Helper positions itself as a reliable partner for individuals aiming to strengthen their academic work and overall educational success.

Role Description

The Customer Relationship Executive is a full-time, on-site role based in Faridabad. In this position, the individual will handle day-to-day communication with students and other clients, respond to inquiries, and provide timely assistance to ensure a positive experience. The role includes managing client accounts, tracking feedback, resolving concerns, and maintaining accurate records of interactions. The Customer Relationship Executive will collaborate with internal teams to align client expectations with delivered services and support continuous improvement in customer satisfaction. The position also involves identifying opportunities to strengthen long-term relationships and contributing to service enhancements based on client insights.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on delivering consistent, high-quality support.
• Experience in client relations and business relationship management to build and maintain long-term partnerships.
• Excellent verbal and written communication skills for clear, professional interaction with diverse clients.
• Ability to manage multiple client requests, prioritize tasks, and maintain attention to detail in a fast-paced environment.
• Basic proficiency with CRM tools or customer support platforms is preferred.
• Prior experience in an academic support, education, or service-oriented environment is an advantage.
• Minimum of a bachelor’s degree in any discipline or equivalent practical experience.
• Demonstrated problem-solving skills, empathy, and a client-focused mindset.