Customer Relationship Executive

Surface Paints Pvt. Ltd; Lucknow; On-site; INR 180,000 - 280,000; Full time

Job summary

Surface Paints Pvt. Ltd. in Lucknow is seeking a proactive Sales Support Executive to coordinate with customers and internal teams, ensuring smooth billing, dispatch, and data entry processes.

You will handle customer inquiries, maintain records, and assist the sales team in meeting targets through strong communication and problem-solving skills.

This role offers hands-on experience in a dynamic paint distribution environment within Uttar Pradesh.

Qualifications

• 1–4 years in a similar role.
• Strong client coordination and relationship management.
• Ability to solve problems independently with minimal supervision.

Responsibilities

• Coordinate with customers to understand requirements and provide solutions.
• Coordinate with internal teams regarding product availability, billing & dispatch, etc.
• Provide back office support to the sales team, including data entry and payment follow-up.
• Ensure timely resolution of customer queries and issues through effective communication.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer coordination

Customer relationship

Sales support

Data entry

Billing & dispatch

Payment follow-up

Job description

Roles and Responsibilities :

• Coordinate with customers to understand their requirements and provide solutions
• Coordinate with the internal teams regarding product availability , Billing & dispatch etc.
• Provide back office support to the sales team, including data entry and payment follow-up.
• Ensure timely resolution of customer queries and issues through effective communication.
• Maintain accurate records of customer interactions and transactions.

Job Requirements :

• 1-4 years of experience in a similar role or industry.
• Excellent client coordination, customer relationship, and sales support skills.
• Ability to solve complex problems independently with minimal supervision.