Executive - Student Service

Indian Institute Of Commerce Lakshya; Ernakulam; On-site; INR 300,000 - 540,000; Full time

Job summary

Indian Institute Of Commerce Lakshya is seeking a Student Service Executive to manage student relationships, support enrollment processes, schedules, and exams, with a student-centric approach.

The role requires strong communication, problem-solving, and proficiency in MS Office and CRM tools, plus the ability to collaborate across departments to enhance the student experience in a fast-paced educational environment.

Qualifications

• Bachelor's degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.

Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and elevate complex issues to senior management when necessary.

Skills

Communication skills

MS Office

CRM tools

Customer service

Interpersonal skills

Problem solving

Education

Bachelor's degree

Job description

Job Summary

The Student Service Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem‑solving skills, and a student‑centric approach to enhance retention and satisfaction.

Key Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and elevate complex issues to senior management when necessary.

Key Requirements:

• Bachelor s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office(Word, Excel, PowerPoint) and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple student queries efficiently.
• High level of patience, empathy, and customer service orientation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.