Executive - Student Service

Lakshyaedu; Ernakulam; On-site; INR 250,000 - 400,000; Full time

Job summary

Lakshyaedu invites applications for a Student Service Executive to manage student relationships, guide learners on courses, enrollment processes, academic schedules and exam registrations, and provide proactive support throughout their studies.

You will collaborate with faculty and other departments, maintain records, handle queries efficiently, and uphold high standards of English communication, empathy, and customer service in a fast-paced environment.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication in English; Hindi or regional languages is a plus.
• Proficiency in MS Office and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple queries.

Responsibilities

• Act as the primary point of contact for students via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students to keep them motivated and engaged.
• Handle and resolve student concerns, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track progress and address challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escalate complex issues to senior management when needed.

Skills

Communication

Problem-solving

Interpersonal skills

Patience & empathy

Multitasking

English proficiency

Education

Bachelor’s degree in any discipline

Tools

MS Office

CRM tools

Job description

The Student Service Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and elevate complex issues to senior management when necessary.

Key Requirements:

• Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office(Word, Excel, PowerPoint) and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple student queries efficiently.
• High level of patience, empathy, and customer service orientation.