Customer Support Executive

Campushala; Chhalera; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Attractive incentives

5 days working

Cell phone reimbursement

Career growth

Collaborative environment

Job summary

Campushala in Noida is seeking a dedicated Student Support executive to engage with enrolled students and address their queries through calls and digital channels. You will coordinate with academic, operations, and support teams to ensure timely resolution and maintain detailed CRM records.

The role offers a dynamic, student-centric environment with growth opportunities. Ideal candidates have 0-2 years in customer relationship or EdTech roles, excellent Hindi and English communication, and

Qualifications

• 0-2 years of experience in Customer Relationship, Student Support, Client Servicing, EdTech, or related roles.
• Freshers with strong communication skills and a customer-first mindset are welcome.
• Excellent Hindi & English communication skills.
• Comfortable communicating with students through calls and digital channels.
• Strong listening, follow-up, coordination, and problem-solving skills.
• A proactive individual who takes ownership from query to closure.
• Ability to work in a fast-paced, student-centric environment.

Responsibilities

• Build and maintain strong relationships with enrolled students through regular communication.
• Understand student concerns and provide appropriate guidance and support.
• Coordinate with academic, operations, and support teams to resolve student queries.
• Track open concerns and ensure timely follow-up until resolution.
• Maintain accurate student interactions and updates in the CRM.
• Identify recurring concerns and share insights with relevant teams to improve student experience.
• Take ownership of queries and ensure students receive timely and effective support.

Skills

Customer communication

Multichannel communication

Listening skills

Problem solving

Ownership

Coordination

Job description

Location: Noida Sector 2
Experience: 1-3 Years
Industry: EdTech | Online Higher Education
Working Days: 5 Days | Sunday & Monday Fixed Off

Role & responsibilities

• Build and maintain strong relationships with enrolled students through regular communication.
• Understand student concerns and provide appropriate guidance and support.
• Coordinate with academic, operations, and support teams to resolve student queries.
• Track open concerns and ensure timely follow-up until resolution.
• Maintain accurate student interactions and updates in the CRM.
• Identify recurring concerns and share insights with relevant teams to improve student experience.
• Take ownership of queries and ensure students receive timely and effective support.

Preferred candidate profile

• 0-2 years of experience in Customer Relationship, Student Support, Client Servicing, EdTech, or related roles.
• Freshers with strong communication skills and a customer-first mindset are welcome.
• Excellent Hindi & English communication skills.
• Comfortable communicating with students through calls and digital channels.
• Strong listening, follow-up, coordination, and problem-solving skills.
• A proactive individual who takes ownership from query to closure.
• Ability to work in a fast-paced, student-centric environment.

Perks & Benefits

• Competitive salary + Attractive incentives
• 5 Days Working (Sunday & Monday Fixed Off)
• Cell Phone Reimbursement
• Career Growth Opportunities
• Collaborative and Positive Work Environment