Client Relations Executive

Zennode Technologies LLP.; Kozhikode district; On-site; INR 300,000 - 540,000; Full time

Job summary

Zennode Technologies LLP is seeking a proactive Client Relations Executive to build strong relationships with customers, understand their needs, and help them get the most from our software products.

The role involves communicating with clients via calls and emails, conducting product demonstrations, addressing queries, and creating clear, engaging content related to our products and services.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in Hindi is essential.
• Good command of English and strong interpersonal skills.
• Ability to explain software concepts clearly.
• Capable of creating customer-facing content and guides.

Responsibilities

• Connect with customers through calls, emails, and other channels to understand requirements and provide assistance.
• Conduct product demonstrations and guide customers through software features and usage.
• Build and maintain positive client relationships with timely communication and follow-ups.
• Understand customer queries, coordinate with internal teams, and ensure resolution of issues.
• Communicate product updates, new features, and relevant information to customers.
• Create and refine content such as product guides, FAQs, help articles, and emails.
• Gather customer feedback and share insights with relevant teams for product improvement.
• Adapt to changing customer needs, priorities, and new tools or technologies.

Skills

Verbal communication

Written communication

Hindi

English

Interpersonal skills

Content writing

Organizational skills

Adaptability

Job description

About the Role

We are looking for a proactive and customer-focused Client Relations Executive to build strong relationships with our customers, understand their needs, and help them make the most of our software products. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to adapt quickly in a technology-driven environment.

This role involves communicating with clients through calls and emails, conducting product demonstrations, addressing customer queries, and creating clear, engaging content related to our products and services.

Key Responsibilities

• Connect with customers through phone calls, emails, and other communication channels to understand their requirements and provide assistance.
• Conduct product demonstrations and guide customers through software features, functionalities, and usage.
• Build and maintain positive client relationships by ensuring timely communication and effective follow-ups.
• Understand customer queries, coordinate with internal teams, and ensure appropriate resolution of issues.
• Communicate product updates, new features, and relevant information to customers.
• Create and refine content such as product guides, FAQs, help articles, email communications, and other customer-facing materials.
• Gather customer feedback and share insights with relevant teams to support product improvement.
• Adapt to changing customer needs, business priorities, and new tools or technologies.

Requirements

• Excellent verbal and written communication skills.
• Proficiency in Hindi is essential for communicating effectively with Hindi-speaking customers.
• Good command of English.
• Strong interpersonal skills with the ability to build rapport and maintain professional client relationships.
• Good adaptability, willingness to learn, and the ability to understand new software products quickly.
• An interest in the software industry or a basic understanding of software products and technology.
• Strong content writing skills, with the ability to explain technical concepts in simple, clear language.
• Good organizational skills, attention to detail, and the ability to manage multiple customer interactions.

Preferred Qualifications

• Experience in client relations, customer support, customer success, product support, or a similar role.
• Familiarity with SaaS products, software applications, or technology-based services.
• Experience in product demonstrations, customer onboarding, or preparing product documentation.
• A background or demonstrated interest in content writing, technical writing, or digital communication.

What We’re Looking For

We value someone who is approachable, adaptable, and genuinely interested in helping customers. The ideal candidate combines strong communication and content writing abilities with a willingness to learn our products, understand customer needs, and contribute to a growing software team.