Customer Relationship Executive

Orchid University; Dadri; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Provident fund

Job summary

Orchid University is seeking a proactive Customer Relationship Executive (Female) to manage customer communications, coordinate with internal teams and support the Founders in executing important matters. This role acts as a central liaison between customers, stakeholders and senior leadership, requiring excellent English/Hindi, strong follow-up and professional discretion.

Responsibilities include handling inquiries, coordinating meetings, preparing briefs and reports, and maintaining records

Qualifications

• Graduate in any discipline; an MBA or qualification in management, customer service or communications will be an advantage.
• 13 years of experience in customer relationship management, executive coordination, client servicing, founders office, front office or administrative coordination.
• Experience in education, edtech, consulting, hospitality or service-oriented organisations will be preferred.

Responsibilities

• Serve as the primary point of contact for customers, clients, partners and key stakeholders.
• Understand customer requirements, queries and concerns and ensure timely resolution.
• Coordinate with relevant internal teams to obtain updates and close customer requests.
• Maintain regular communication with customers through calls, emails, WhatsApp and meetings.
• Coordinate meetings, calls and appointments for the Founders and senior leadership.
• Prepare meeting briefs, discussion points, follow-up trackers and action-taken reports.
• Ensure timely follow-up on commitments, instructions and decisions taken by the Founders.
• Maintain accurate records of customer interactions, pending matters, complaints and closures.
• Escalate critical customer issues to the appropriate senior authority without delay.
• Support the Founders in managing important stakeholder relationships and communications.
• Female Candidates preferred

Skills

Excellent communication

MS Office & Google Workspace

Report & presentation skills

Stakeholder management

Multitasking under deadlines

Bilingual English/Hindi

Education

Graduate degree

MBA or management/communications advantage

Tools

MS Office

Google Workspace

Job description

Position Overview

We are looking for a proactive and well-organised Customer Relationship Executive (Female) to manage customer communication, coordinate with internal and external stakeholders, and support the Founders in ensuring smooth execution of important matters.

The role will act as a central coordination point between customers, stakeholders, internal departments and the Founders. The ideal candidate should possess excellent communication skills, strong follow-up abilities, professional maturity and the ability to handle confidential information.

Key Responsibilities

• Serve as the primary point of contact for customers, clients, partners and key stakeholders.
• Understand customer requirements, queries and concerns and ensure timely resolution.
• Coordinate with relevant internal teams to obtain updates and close customer requests.
• Maintain regular communication with customers through calls, emails, WhatsApp and meetings.
• Coordinate meetings, calls and appointments for the Founders and senior leadership.
• Prepare meeting briefs, discussion points, follow-up trackers and action-taken reports.
• Ensure timely follow-up on commitments, instructions and decisions taken by the Founders.
• Maintain accurate records of customer interactions, pending matters, complaints and closures.
• Escalate critical customer issues to the appropriate senior authority without delay.
• Support the Founders in managing important stakeholder relationships and communications.
• Female Candidates preferred

Required Qualifications and Experience

• Graduate in any discipline; an MBA or qualification in management, customer service or communications will be an advantage.
• 13 years of experience in customer relationship management, executive coordination, client servicing, founders office, front office or administrative coordination.
• Experience in education, edtech, consulting, hospitality or service-oriented organisations will be preferred.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Good command of English and Hindi.
• Proficiency in MS Office, Google Workspace, email and communication platforms.
• Strong follow-up, coordination and documentation skills.
• Ability to prepare reports, trackers, presentations and meeting summaries.
• Effective problem-solving and escalation management skills.
• Ability to manage multiple priorities and work under deadlines.
• Professional etiquette and confidence while interacting with senior stakeholders.

Behavioural Competencies

• Ownership and accountability
• Customer-centric approach
• Responsiveness and urgency
• Attention to detail
• Professional maturity and discretion
• Collaboration and

Perks and benefits

• Health insurance
• Provident fund