Customer Relationship Executive

Digitide; Cuddalore; On-site; INR 260,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to deliver outstanding customer service, manage inquiries, and foster lasting relationships within the BFSI sector.

You will handle inquiries, resolve issues professionally, and collaborate with cross-functional teams to ensure a seamless customer journey, contributing to a positive brand image and ongoing customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of customer-facing experience, preferably BFSI.
• Excellent communication skills with a customer-centric approach.
• Strong problem-solving abilities and proactive mindset.
• Ability to manage multiple tasks independently and use CRM systems.

Responsibilities

• Handle customer inquiries and provide prompt, accurate responses.
• Resolve issues and complaints in a friendly and professional manner.
• Maintain high customer satisfaction and positive brand image.
• Build and maintain relationships with existing and potential customers.
• Stay updated with product and service knowledge to provide accurate information.
• Collaborate with cross-functional teams to ensure smooth customer experience.
• Document and report customer feedback for continuous improvement.
• Ensure compliance with company policies in customer interactions.
• Participate in team meetings and contribute to strategy discussions.

Skills

Communication skills

Problem solving

Customer focus

Independence

English fluency

Education

High school diploma

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be responsible for handling customer inquiries, providing timely and accurate information, and ensuring a seamless experience throughout their journey with us.

Responsibilities

• Handle customer inquiries and provide prompt and accurate responses.
• Resolve customer issues and complaints in a friendly and professional manner.
• Maintain a high level of customer satisfaction and ensure a positive brand image.
• Build and maintain strong relationships with existing and potential customers.
• Stay updated with product and service knowledge to provide accurate information.
• Collaborate with cross-functional teams to ensure a smooth customer experience.
• Document and report customer feedback and suggestions for continuous improvement.
• Ensure compliance with company policies and procedures in customer interactions.
• Actively participate in team meetings and contribute to strategy discussions.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of banking or financial services is preferred.
• A positive and friendly attitude with a customer-focused mindset.
• Willingness to learn and adapt to new processes and technologies.
• Fluency in English is mandatory; knowledge of additional languages is a plus.

Job Info

• Job Identification 271397
• Job Category Customer Support/Operations | BPM