Customer Relationship Executive

Digitide Solutions Limited; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive in Hyderabad to establish and maintain strong client relationships. You will be the first point of contact, handling inquiries, delivering product/service information, and resolving issues to ensure customer satisfaction.

The role requires excellent communication, CRM knowledge, and a proactive approach to problem solving. You will collaborate with internal teams, maintain records, and drive ongoing improvements in customer

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mindset.
• Able to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role, preferably BFSI.
• Knowledge of CRM best practices.
• Strong organizational skills and attention to detail.
• Able to work in a fast-paced environment and manage time efficiently.
• Positive, professional attitude focused on customer satisfaction.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring satisfactory resolution.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships, fostering trust and loyalty.
• Stay updated with product/service knowledge to provide accurate information.
• Collaborate with internal teams to enhance customer experience and resolve complex issues.
• Identify and address customer needs, offering tailored solutions.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Ensure compliance with company policies and procedures in interactions.

Skills

Communication

Interpersonal skills

Problem solving

Multi-tasking

MS Office

CRM tools

Customer-facing

Organizational skills

Adaptability

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long‑term customer relationships, fostering trust and loyalty.
• Stay updated with product/service knowledge to provide accurate information.
• Collaborate with internal teams to enhance customer experience and resolve complex issues.
• Identify and address customer needs, offering tailored solutions.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Ensure compliance with company policies and procedures in customer interactions.

Qualifications

• Excellent communication and interpersonal skills, with a customer‑centric approach.
• Strong problem‑solving abilities and a proactive mindset.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer‑facing role, preferably in the BFSI industry.
• Knowledge of customer relationship management best practices.
• Strong organizational skills and attention to detail.
• Ability to work in a fast‑paced environment and manage time efficiently.
• A positive and professional attitude, with a focus on customer satisfaction.
• Willingness to learn and adapt to new technologies and processes.

Job Info

• Job Identification 267739
• Job Category Customer Support/Operations | BPM