Customer Relationship Executive

Digitide; Barabanki; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide in Barabanki, Uttar Pradesh invites applications for a Customer Relationship Executive to be the face of our company, establishing and maintaining strong relationships with customers and ensuring their needs are met.

You will be the first point of contact, handling inquiries, providing product information, resolving issues, and contributing to a positive brand image through excellent communication and service.

Qualifications

• Strong communication and interpersonal skills.
• Proven customer service experience.
• Ability to build rapport with customers.
• Knowledge of CRM principles and software.
• Self-motivated with time-management skills.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a thorough understanding of our products and services.
• Build and nurture long-term customer relationships.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer experience.
• Provide feedback and insights to improve our offerings.
• Stay updated with industry trends and competitor strategies.
• Maintain accurate records of customer interactions.
• Uphold the company's values and brand image in all customer interactions.

Skills

Excellent communication

Customer service orientation

Relationship building

Time management

CRM software proficiency

Problem solving

Positive attitude

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building a positive brand image and fostering long-term customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Maintain a thorough understanding of our products and services.
• Build and nurture long‑term customer relationships.
• Ensure customer satisfaction and loyalty.
• Collaborate with other teams to enhance the customer experience.
• Provide feedback and insights to improve our offerings.
• Stay updated with industry trends and competitor strategies.
• Maintain accurate records of customer interactions.
• Uphold the company's values and brand image in all customer interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of customer relationship management principles.
• Familiarity with relevant industry trends and best practices.
• Ability to work independently and manage time effectively.
• Proficient in using customer relationship management software.
• Strong problem‑solving and analytical skills.
• A positive and professional attitude.

Job Info

• Job Identification 268261
• Job Category Customer Support/Operations | BPM