Customer Relationship Executive

Digitide; Sawai Madhopur District; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company, building and maintaining strong customer relationships. You will handle inquiries, provide product information, resolve issues and contribute to a seamless customer experience.

The role emphasizes excellent communication, empathy, and proactive problem-solving while collaborating with internal teams to ensure smooth operations and policy compliance.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Attention to detail and strong organizational skills.
• Ability to work independently and manage time effectively.
• A positive and proactive attitude towards work.
• Willingness to learn and adapt to new processes.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Actively contribute to a positive and supportive team environment.

Skills

Excellent communication

Customer service orientation

Empathy

Rapport building

CRM tools

Attention to detail

Time management

Independent work

Adaptability

Proactive attitude

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering a seamless and personalized customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Actively contribute to a positive and supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Attention to detail and strong organizational skills.
• Ability to work independently and manage time effectively.
• A positive and proactive attitude towards work.
• Willingness to learn and adapt to new processes.
• Minimum of a high school diploma or equivalent qualification.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: