Customer Relations Officer

Interval Learning; Malappuram; On-site; INR 300,000 - 540,000; Full time

Job summary

Interval Learning in India invites an Admissions Coordinator to manage incoming leads generated through marketing campaigns, referrals, and existing Interval students. You will explain the ISAP programme, its objectives, benefits and eligibility to prospective parents and students, and guide them through the application process.

You will conduct timely follow-ups to drive admissions against targets, coordinate with relevant teams through the application, assessment and admission stages, and

Qualifications

• Bachelor's degree is required.
• Experience in sales, CRM, or education services is a plus.
• Strong communication and relationship-building skills are essential.
• Ability to meet admission targets and manage leads.

Responsibilities

• Connect with and manage incoming leads from campaigns, referrals, and existing students.
• Explain the ISAP programme, its objectives, benefits and eligibility to parents and students.
• Follow up timely and guide applicants through the admission process to drive conversions.
• Coordinate with teams in the application, assessment and admission processes.
• Onboard students and share programme expectations, schedules and guidelines.
• Serve as the primary contact for assigned parents and students throughout the programme.
• Maintain regular communication with parents and provide updates, addressing queries.
• Monitor participation and engagement with mentors and programme teams, providing support as needed.
• Identify concerns and coordinate issue resolution with relevant teams.
• Maintain lead, admission and parent relationship records and prepare regular reports.

Skills

Lead management

CRM usage

Communication

Relationship-building

Education

Bachelor's degree

Tools

Google Workspace

MS Office

CRM systems

Job description

Job Description:

• Connect with and manage incoming leads generated through marketing campaigns, referrals, existing INTERVAL students and external sources.
• Explain the ISAP programme, its objectives, benefits, eligibility and admission process to prospective parents and students.
• Conduct timely follow-ups with interested parents, guide them through the application process and drive admission conversions against assigned targets.
• Coordinate with the relevant teams throughout the application, assessment, selection and admission process, ensuring timely communication and completion of formalities.
• Facilitate student and parent onboarding by explaining programme expectations, schedules, participation requirements and relevant guidelines.
• Act as the primary point of contact for assigned parents and students throughout the three-year programme, building strong and lasting relationships.
• Maintain regular communication with parents, share programme updates, encourage participation and address their queries, concerns and feedback.
• Coordinate with mentors and programme teams to monitor student participation, attendance and engagement, and ensure timely support whenever required.
• Identify parent concerns and student disengagement, coordinate issue resolution with relevant teams and ensure consistent follow-up.
• Maintain accurate lead, admission and parent relationship records, and prepare regular reports on conversions, parent engagement, satisfaction and retention.

Requirements

• Bachelors degree in any discipline.
• Prior experience in sales, customer relationship management, parent relations,education services or programme coordination will be an advantage.
• Strong communication, interpersonal and relationship-building skills.
• Ability to manage leads, conduct follow-ups and achieve admission targets.
• Good coordination, problem-solving and time-management abilities.
• Proficiency in Google Workspace, MS Office and CRM or database tools.
• Ability to build and maintain long-term relationships with parents and students.