Customer Relations Officer

PeoplePlus; Malappuram; On-site; INR 300,000 - 540,000; Full time

Job summary

PeoplePlus is seeking an Admissions Coordinator to manage leads from marketing campaigns, explain the ISAP programme to parents and students, and drive admission conversions. The role requires coordinating with multiple teams through the application and onboarding process and maintaining ongoing parent relationships throughout the three-year programme.

The successful candidate will have a Bachelor's degree, proven CRM and relationship-building abilities, and strong communication and

Qualifications

• Bachelor's degree in any discipline.
• Prior experience in sales, customer relationship management, parent relations,education services or programme coordination will be an advantage.
• Strong communication, interpersonal and relationship-building skills.
• Ability to manage leads, conduct follow-ups and achieve admission targets.
• Good coordination, problem-solving and time-management abilities.
• Proficiency in Google Workspace, MS Office and CRM or database tools.
• Ability to build and maintain long-term relationships with parents and students.

Responsibilities

• Connect with and manage incoming leads generated through marketing campaigns, referrals, existing INTERVAL students and external sources.
• Explain the ISAP programme, its objectives, benefits, eligibility and admission process to prospective parents and students.
• Conduct timely follow-ups with interested parents, guide them through the application process and drive admission conversions against assigned targets.
• Coordinate with the relevant teams throughout the application, assessment, selection and admission process, ensuring timely communication and completion of formalities.
• Facilitate student and parent onboarding by explaining programme expectations, schedules, participation requirements and relevant guidelines.
• Act as the primary point of contact for assigned parents and students throughout the three-year programme, building strong and lasting relationships.
• Maintain regular communication with parents, share programme updates, encourage participation and address their queries, concerns and feedback.
• Coordinate with mentors and programme teams to monitor student participation, attendance and engagement, and ensure timely support whenever required.
• Identify parent concerns and student disengagement, coordinate issue resolution with relevant teams and ensure consistent follow-up.
• Maintain accurate lead, admission and parent relationship records, and prepare regular reports on conversions, parent engagement, satisfaction and retention.

Skills

Lead management

Communication

CRM

Google Workspace

MS Office

Interpersonal skills

Time management

Education

Bachelor's degree

Tools

CRM software

Google Workspace

MS Office

Job description

• Connect with and manage incoming leads generated through marketing campaigns, referrals, existing INTERVAL students and external sources.
• Explain the ISAP programme, its objectives, benefits, eligibility and admission process to prospective parents and students.
• Conduct timely follow-ups with interested parents, guide them through the application process and drive admission conversions against assigned targets.
• Coordinate with the relevant teams throughout the application, assessment, selection and admission process, ensuring timely communication and completion of formalities.
• Facilitate student and parent onboarding by explaining programme expectations, schedules, participation requirements and relevant guidelines.
• Act as the primary point of contact for assigned parents and students throughout the three-year programme, building strong and lasting relationships.
• Maintain regular communication with parents, share programme updates, encourage participation and address their queries, concerns and feedback.
• Coordinate with mentors and programme teams to monitor student participation, attendance and engagement, and ensure timely support whenever required.
• Identify parent concerns and student disengagement, coordinate issue resolution with relevant teams and ensure consistent follow-up.
• Maintain accurate lead, admission and parent relationship records, and prepare regular reports on conversions, parent engagement, satisfaction and retention.

Requirements

• Bachelor's degree in any discipline.
• Prior experience in sales, customer relationship management, parent relations,education services or programme coordination will be an advantage.
• Strong communication, interpersonal and relationship-building skills.
• Ability to manage leads, conduct follow-ups and achieve admission targets.
• Good coordination, problem-solving and time-management abilities.
• Proficiency in Google Workspace, MS Office and CRM or database tools.
• Ability to build and maintain long-term relationships with parents and students.