Admission Counsellor

Sherwood High; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

A prestigious educational institution in Bengaluru is seeking a dedicated Admissions Coordinator to manage student admissions and parent relations. The role involves guiding parents through the admission process, addressing queries, and maintaining accurate records in the ERP system. Ideal candidates will have a graduation/post graduation degree, over 2 years of relevant experience, and strong computer literacy, particularly in Excel. Skills in crisis management and effective communication are essential for success in this dynamic environment.

Qualifications

• 2+ years of experience in Teaching/Education Background preferred.
• Experience in Marketing preferred.
• Candidates having experience in ERP handling preferred.

Responsibilities

• Understand and uphold the School’s mission, vision, ethos, and policies.
• Record and respond to all types of enquiries.
• Guide parents through registration and curriculum details.
• Maintain records of parent queries and grievances.

Skills

Computer literacy (Excel knowledge essential)

Excellent soft skills

Multitasking

Crisis Management

Team player

Persuasive

Assertive

Result oriented

Education

Graduation/Post Graduation in any field

Tools

ERP handling

Job description

Responsibilities

• General Responsibilities
  • Understand and uphold the School’s mission, vision, ethos, and policies
  • Stay informed about the School’s unique strengths and offerings
  • Use reference materials to address enquiries efficiently
  • Maintain daily logs of calls and emails
  • Respond to all communications promptly
  • Participate in School events and promotional activities
• Admissions
  • Pre-Admission
    • Record and respond to all types of enquiries (walk-in, online, telephonic)
    • Guide parents through registration and curriculum details
    • Schedule parent interactions and school tours
    • Coordinate academic discussions and assessments
    • Manage appointment scheduling, cancellations, and virtual meetings
    • Assist with optional facilities (e.g., transport)
    • Support parents through the entire admission process
    • Verify submitted documents and follow up on discrepancies
    • Coordinate with Accounts Team for fee payments
  • Post-Admission
    • Maintain admission records and verify documentation
    • Handle admission cancellations
    • Prepare and distribute admission kits
    • Update all data accurately in the ERP system
    • Coordinate mid-term transitions with staff
    • Assist with orientation for new students
    • Ensure smooth completion of formalities and allotments
    • Organize parent meetings when required
    • Collect feedback from parents as needed
• Parent Relations
  • Maintain records of parent queries and grievances
  • Address academic and non-academic concerns
  • Redirect unresolved queries to the appropriate department
  • Resolve grievances efficiently and escalate when necessary
  • Ensure all queries and grievances are fully addressed

Role Requirements

• Qualification: Graduation/Post Graduation in any field. (Business Administration/Marketing preferred)
• Experience: 2+ years of experience in Teaching/Education Background preferred. Candidates with experience in Marketing preferred. Candidates having experience in ERP handling preferred.
• Skills: Computer literacy (Excel knowledge essential), Excellent soft skills, Multitasking, Crisis Management Qualities: Team player, Persuasive, Assertive, Result oriented

Key Performance Indicators

• Performance Ratio (Enquiries to Admissions)
• Complete and accurate maintenance and updating of data
• Quality of interactions with students
• Quality of interactions with parents
• Proactiveness
• Precision in performance