Customer Relations Executive

Dadu Precision Fasteners; Rajasthan; On-site; INR 223,000 - 391,000; Full time

Job summary

Dadu Precision Fasteners in Gurgaon is seeking a Customer Relations Executive to manage daily customer interactions, respond to inquiries, and ensure timely resolution of order, delivery, and product information issues. You will maintain customer records, coordinate with sales, production, and logistics, follow up on commitments, and support key account activities.

On-site role requiring proactive organization and professional representation of the company.

Qualifications

• Bachelor's degree in Business, Commerce or related field.
• Strong interpersonal and client-relations skills.
• Excellent communication skills for phone, email, and in-person interactions.
• Familiarity with MS Office; CRM/ERP knowledge beneficial.
• Experience in customer-facing roles in manufacturing/B2B is a plus.
• On-site role in Gurgaon; ability to manage multiple tasks and maintain records.

Responsibilities

• Manage day-to-day interactions with customers and respond to inquiries.
• Ensure timely resolution of issues related to orders, deliveries, and product information.
• Maintain customer records and coordinate with sales, production, and logistics.
• Follow up on commitments to ensure high levels of customer satisfaction.
• Assist with basic service performance reports and support key account activities.

Skills

Interpersonal skills

Client relations

Customer service

Communication

MS Office/CRM/ERP

Customer-facing experience

On-site work

Bachelor's degree

Education

Bachelor's degree in Business/Commerce or related field

Tools

MS Office

CRM/ERP knowledge

Job description

Company Description

Dadu Precision Fasteners (P) Ltd. is an ISO 9001 certified and RDSO-approved manufacturer of precision fasteners based in Bhiwadi, Rajasthan, within India’s National Capital Region. Established in 2004 and backed by over seven decades of fastener industry experience, the company supplies complete fastening solutions for railways, infrastructure, renewable energy, and industrial projects in India and abroad. Dadu Precision Fasteners supports major projects such as Noida International Airport and the Mumbai-Ahmedabad High Speed Rail corridor. The company operates a modern 4,500 sq. m facility with advanced forging, coating, and in-house testing capabilities to ensure high quality and reliability. Its products are trusted by leading organizations including Indian Railways, Tata Power Solar, Adani, Reliance, Larsen & Toubro, and many others.

Role Description

The Customer Relations Executive is a full-time, on-site role based in our Gurgaon office. This role is responsible for managing day-to-day interactions with customers, responding to inquiries, and ensuring timely resolution of issues related to orders, deliveries, and product information. The Customer Relations Executive will maintain customer records, coordinate with internal teams such as sales, production, and logistics, and follow up on commitments to ensure high levels of customer satisfaction. The role includes handling customer feedback, preparing basic reports on service performance, and supporting key account management activities. The position requires a proactive, organized approach to building long-term relationships and representing the company professionally in all customer communications.

Qualifications

• Candidates should possess strong Interpersonal Skills and Client Relations abilities to build and maintain professional relationships.
• Candidates should possess Customer Service and Customer Satisfaction skills to handle queries, resolve issues, and enhance the customer experience.
• Candidates should possess clear and effective Communication skills for phone, email, and in-person interactions.
• Basic proficiency in MS Office and CRM or ERP systems is beneficial.
• Prior experience in customer-facing roles, preferably in manufacturing, industrial, or B2B environments, is an advantage.
• Ability to work on-site, manage multiple tasks, and maintain accurate documentation is required.
• A bachelor’s degree in Business, Commerce, or a related field is preferred.