Customer Support Executive

Jain Pipe Traders Pvt. Ltd.; Gurugram District; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

Jain Pipe Traders Pvt. Ltd. in Gurgaon is seeking a Customer Support Executive to handle daily customer interactions across phone, email, and online channels, providing product information and resolving issues on installation and orders.

Based on on-site duties in Gurgaon, you will document interactions, track open cases, coordinate with internal teams, guide customers through basic troubleshooting, and strive for high customer satisfaction with clear, courteous support.

Qualifications

• Strong customer service skills with professional handling of inquiries and complaints.
• Experience in maintaining customer satisfaction through proactive communication.
• Ability to provide online support via email, chat, or web platforms.
• Basic technical support for irrigation or related products.
• Excellent English written and verbal communication; other local languages an advantage.
• Comfort working on-site in Gurgaon with strong interpersonal and problem-solving skills.
• Experience in hardware or water-management solutions is beneficial.
• Minimum high school diploma; a degree in business, engineering, or related field is an added advantage.

Responsabilités

• Handle daily customer interactions across phone, email, and other channels.
• Provide product information and assist with order status and installation queries.
• Document all interactions and track open cases.
• Coordinate with internal teams to resolve issues.
• Guide customers through basic troubleshooting to ensure satisfaction.

Connaissances

Customer Support

Communication

Online Support

Technical Support

English Proficiency

On-site

Hardware Support

Troubleshooting

Team Coordination

Formation

High School Diploma

Bachelor's in Business/Engineering (advantage)

Description du poste

Company Description

Jain Pipe Traders Pvt. Ltd. delivers reliable and efficient irrigation solutions that support smarter water management and sustainable growth. The company provides drip irrigation systems, misting solutions, irrigation accessories, and smart automation controllers for agriculture, gardening, landscaping, and other water-management applications. Its product range is designed to help customers optimize water usage while maintaining healthy crops and green spaces. Guided by the mission “Save Every Drop of Water,” Jain Pipe Traders Pvt. Ltd. focuses on practical, technology-enabled solutions that enable more responsible and efficient water use.

Role Description

The Customer Support Executive will handle daily customer interactions, respond to inquiries, and resolve issues across phone, email, and other communication channels. This full-time, on-site role in Gurgaon includes providing product information, assisting with order status and installation queries, and coordinating with internal teams to address technical and service-related concerns. The position involves documenting all customer interactions, tracking open cases, and following up to ensure timely and accurate resolutions. The Customer Support Executive will also support online queries, guide customers through basic troubleshooting steps, and work to maintain high levels of customer satisfaction by delivering clear, courteous, and solution-focused support.

Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries and complaints professionally.
• Experience in maintaining Customer Satisfaction through proactive communication and follow-up.
• Ability to provide Online Support via email, chat, or web-based platforms.
• Basic Technical Support capabilities for irrigation or related products, including guiding customers through simple troubleshooting.
• Excellent verbal and written communication skills in English; proficiency in additional local languages is an advantage.
• Comfort working in an on-site, customer-facing environment in Gurgaon, with strong interpersonal and problem-solving skills.
• Prior experience in customer support, preferably in hardware, agriculture, or water-management solutions, is beneficial.
• Minimum of a high school diploma; a degree in business, engineering, or a related field is an added advantage.