Customer Relationship Manager

Parth Engineering; Agra District; On-site; INR 600,000 - 900,000; Full time

Job summary

Parth Engineering in Agra seeks a Customer Relationship Manager to be the face of the company for existing OEM customers. You will manage delivery commitments, communicate proactively, and drive premium service across accounts.

With 3–5 years in a customer-facing role, you will own schedules, payments, and issue resolution, leveraging Excel/Sheets for reporting. MBA is a plus; graduate degree required.

Direct reporting to MD; growth opportunities in a growing forging and casting supplier.

Qualifications

• Excellent spoken and written English and fluent Hindi.
• Polished and professional communication with senior customer teams.
• Proactive approach and ownership mindset to resolve issues.
• Organised and proficient with Excel or Google Sheets and basic documentation.

Responsibilities

• Receive monthly schedules and orders from customers and record them accurately.
• Communicate updates on dispatches and timelines; manage delays with a clear recovery plan.
• Own customer concerns and coordinate quickly for resolution, keeping customers informed.
• Ensure payments are collected on time and follow up on overdue amounts while preserving relationships.
• Share weekly updates with MD on deliveries, concerns, collections and overdues.
• Coordinate with Marketing to onboard new customers and relay feedback.

Skills

Excellent spoken English

Fluent Hindi

Polished and professional

Proactive

Calm under pressure

Ownership mindset

Relationship builder

Firm but pleasant

Organised

Education

Graduate in any discipline

MBA is a plus

Tools

Excel

Google Sheets

Job description

Job Description: Customer Relationship Manager (CRM)

Company: Parth Engineering, Agra (pengineering.in)
Industry: Forging, Casting & CNC Machining (OEM Supplier)
Location: Agra, Uttar Pradesh
Reports to: Managing Director
Experience: 3 - 5 years in a customer-facing relationship role

About the Role

Parth Engineering supplies forged and machined components to leading OEM customers. We are looking for a Customer Relationship Manager who will be the face of our company to every existing customer.

We want premium, five-star service. The CRM should communicate with polish, keep customers informed before they ask, solve problems gracefully, and make every customer feel like our most valued account. Alongside that, the CRM will own delivery commitments and timely payment collection for all assigned customers.

Key Responsibilities

1. Delivery Commitments

• Receive monthly schedules and orders from customers and record them accurately
• Check feasibility with internal teams before committing delivery dates, and commit only what we can deliver
• Track every order through to dispatch and handle schedule changes or urgent requirements smoothly

2. Customer Communication

• Be the single, reliable point of contact for existing customers
• Send proactive updates on dispatches, timelines and any changes, so the customer is never surprised
• Communicate delays honestly and early, with a clear recovery plan
• Hold regular review calls with customer teams and keep every interaction professional and warm

3. Issue Resolution

• Take full ownership of customer concerns, whether about quality, quantity, documentation or delivery
• Coordinate internally for fast resolution and keep the customer informed until the issue is closed
• Turn difficult situations into trust-building moments

4. Cash Collection

• Make sure payments from assigned customers arrive on time
• Track receivables and follow up on overdue amounts firmly, while protecting the relationship
• Resolve invoice and reconciliation issues that hold up payments

5. Reporting

• Share a weekly update with the MD covering deliveries, customer concerns, collections and overdues

6. Coordination with Marketing

• Take over new customers and parts from the Marketing Manager once orders are confirmed, and share customer feedback with Marketing

The Person Were Looking For

• Excellent spoken and written English, along with fluent Hindi; confident and articulate on calls with senior customer teams
• Polished and professional: well-presented, courteous, with refined email and phone etiquette
• Proactive: anticipates what the customer needs and informs them before they have to ask
• Calm under pressure: handles delays and complaints gracefully and keeps the customer’s trust
• Ownership mindset: never says "that’s not my department"; follows through until every issue is closed
• Relationship builder: builds rapport easily and makes customers feel valued
• Firm but pleasant: can ask for payment confidently without straining the relationship
• Organised: comfortable with Excel or Google Sheets, email and basic business documentation

Qualifications

• Graduate in any discipline; MBA is a plus
• Manufacturing knowledge is not required, since full training will be provided

What We Offer

• Direct reporting to the MD, with full ownership of key customer accounts
• A growing organisation with 70+ CNC machines, forging and casting facilities
• Complete induction into our processes and customers