Customer Service Executive

RS Components & Controls; Sector 10; On-site; INR 600,000 - 900,000; Full time

Job summary

RS Components is seeking a Customer Support Executive for its Noida office to manage customer inquiries, process orders, and resolve complaints with a focus on service excellence. You will collaborate with sales, logistics, warehouse, and finance to ensure smooth order execution and timely updates in the CRM.

The role requires strong communication, problem-solving, and proficiency in MS Office, ERP, and CRM tools, with 6+ years of experience in customer support.

Qualifications

• Graduate in any discipline (preferred: Business/Commerce/Technical background).
• 6+ years of experience in customer support, telesales, or service operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and complaint-handling ability.
• Good knowledge of MS Office, ERP, and CRM tools.

Responsibilities

• Handle inbound and outbound customer emails, calls and chat queries professionally.
• Assist customers with product information, quotations, order placement, order tracking, and returns.
• Resolve customer complaints and elevate complex issues to the concerned departments.
• Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
• Maintain accurate customer records and update CRM systems regularly.

Skills

Excellent communication

Problem solving

Multitasking

MS Office proficiency

ERP knowledge

CRM tools

Customer-centric attitude

Attention to detail

Education

Graduate in any discipline

Tools

MS Office

ERP

CRM tools

Job description

Job Description - Customer Support Executive

Location: Noida (Work from Office)

Department: Customer Support

Reporting Manager: Learning & Development

About RS Components

RS Components is a leading global distributor of industrial, automation, electrical, and electronic products.

About the Role

RS Components is looking for a customer-focused and proactive Customer Support Executive to manage customer inquiries, order processing, complaint resolution, and service excellence.

Key Responsibilities

• Handle inbound and outbound customer emails, calls and chat queries professionally.
• Handle inbound and outbound customer emails, calls and chat queries professionally.
• Assist customers with product information, quotations, order placement, order tracking, and returns.
• Resolve customer complaints and elevate complex issues to the concerned departments.
• Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
• Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
• Maintain accurate customer records and update CRM systems regularly. Ensure timely follow-up on pending customer requests and open cases. Support customers regarding payment status, invoices, delivery schedules, and documentation.
• Achieve service KPIs such as response time, resolution time, and customer satisfaction scores.
• Identify upselling and cross-selling opportunities and pass leads to the sales team.
• Maintain a high level of product and process knowledge.

• Customers Complaint register with complaint trend
• Managing Response rate - Customer Responsiveness (Calls, WhatsApp, Emails)
• Complaint Resolution & Customer Satisfaction
• Lead Management
• VOC / NPS Analysis & Improvement
• Customer Escalations
• Continuous Improvement
• Good in Excel, Power Point and Communications

Required Skills & Qualifications

Graduate in any discipline (preferred: Business / Commerce / Technical background).

6+ years of experience in customer support, telesales, or service operations.

Excellent verbal and written communication skills.

Strong problem-solving and complaint-handling ability.

Good knowledge of MS Office, ERP, and CRM tools.

Ability to multitask and work under deadlines.

Customer-centric attitude with positive approach.

Preferred Experience

• Experience in B2B customer support or industrial/electronics distribution industry preferred.
• Knowledge of supply chain/order management processes will be an advantage.

Key Competencies

• Customer Focus
• Communication Skills
• Team Collaboration
• Ownership & Accountability
• Time Management
• Attention to Detail