Customer Relationship Manager

JOP INTERNATIONAL LIMITED; Rohtak; On-site; INR 240,000 - 360,000; Full time

Job summary

JOP INTERNATIONAL LIMITED, based in New Delhi, is hiring a Customer Relationship Manager for its Rohtak on-site role. You will manage daily customer interactions, address inquiries, and coordinate with internal teams to ensure service delivery and client satisfaction.

The role emphasizes maintaining records, tracking feedback, and supporting retention initiatives while working closely with colleagues and management to meet client needs and timelines.

Qualifications

• Ability to build and maintain strong customer relationships with active listening and empathy.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain organized customer records using basic office software.
• Strong communication skills in English; local languages are a plus.
• On-site full-time in Rohtak and meet deadlines.
• Prior experience in customer service, client management, or sales support preferred.
• Relevant diploma or degree in Business, Communications, or related field beneficial.

Responsibilities

• Manage day-to-day interactions with customers and address inquiries.
• Resolve issues to ensure high customer satisfaction.
• Maintain customer records and follow up on service delivery.
• Coordinate with internal teams to meet client needs and expectations.
• Monitor feedback and support retention and growth initiatives.
• Report to management with timely updates.

Skills

Customer relationship management

Coordination

Data entry

Problem-solving

English communication

On-site Rohtak

Customer service experience

Education

Diploma or degree in Business/Communications

Job description

Company Description

JOP INTERNATIONAL LIMITED is a growing company headquartered in New Delhi, India, with operations that support customers across the region. The organization emphasizes reliable service delivery and long-term partnerships with clients. Team members benefit from working in a dynamic environment that values professionalism, accountability, and customer satisfaction. The company is committed to ethical business practices and encourages continuous learning and development. Employees are supported in building meaningful careers while contributing to the company’s expansion.

Role Description

The Customer Relationship Manager is a full-time, on-site role based in Rohtak. This role is responsible for managing day-to-day interactions with customers, addressing inquiries, and resolving issues to ensure a high level of satisfaction. The Customer Relationship Manager will maintain customer records, follow up on service delivery, and coordinate with internal teams to meet client needs and expectations. The role also includes monitoring customer feedback, identifying opportunities to improve service, and supporting retention and growth initiatives. The position requires consistent on-site collaboration with colleagues and customers, along with clear communication and timely reporting to management.

Qualifications

• Ability to build and maintain strong customer relationships, including active listening, empathy, and professional communication.
• Skills in coordination and follow-up with internal teams to ensure timely and accurate service delivery.
• Competence in basic office software, data entry, and maintaining organized customer records.
• Strong problem-solving skills and the ability to handle customer concerns with patience and tact.
• Solid verbal and written communication skills in English; knowledge of local languages is an advantage.
• Ability to work on-site full time in Rohtak, manage multiple priorities, and meet deadlines.
• Prior experience in customer service, client management, or sales support is preferred.
• Relevant diploma or degree in Business, Communications, or a related field is beneficial.