Customer Quality Manager

Tata AutoComp Systems Limited; Pune District; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Tata AutoComp Systems Limited in Pune, India, is seeking aquality-focused professional to lead Customer Quality activities. You will analyze 0km/line and field/warranty issues, drive APQP/PPAP processes with customers, and participate in periodic quality briefings with OEMs to enhance satisfaction.

The role involves visiting customers, understanding product behavior, reducing customer PPM and complaints, and delivering reports to stakeholders. Strong communication and leadership are essential.

Responsibilities

• Responsible for project Quality: Reviewing APQP milestones deliverables with team.
• Responsible for conduct and handle PPAP and APQP with customer.
• Participating in periodic quality briefing meetings with customer and internal.
• Continuous focus on the improvement of the Customer Satisfaction Index.
• Understanding customer expectations and needs from a product, accordingly leading Customer PPAP.
• Visit customers periodically to understand product behavior and stated/unstated requirements.
• Drive customer PPM reduction and focus on reducing customer end PPM & customer complaints to ensure customer satisfaction.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Manages conflict: Handling conflict situations effectively.
• Prepare reports and present to all stakeholders.
• Handling customer complaints in PAN India for DCT.
• Managing a team of 8 to 10 members for India.
• Detailed understanding of MLT / diagnostic tools and software
• Detailed understanding of universal DTC fault codes
• Handle Powertrain / Gear box / Transmission commodity as Customer Quality
• MIS Reports out.

Job description

Role & responsibilities

Responsible for Analysis of 0km/line and field/warranty complaints Through QRQC/8D methodology and

interact with OEMs.

• Responsible for project Quality: Reviewing APQP millstones deliverable with team.
• Responsible for conduct and Handle PPAP and APQP with customer.
• Participating in periodic quality briefing meetings with customer and internal.
• Continuous Focus on the improvement of the Customer satisfaction Index.
• Understanding customer expectations of and needs from a product, accordingly, leading Customer PPAP.
• To visit Customers on periodic basis to understand product behavior, the said and unsaid requirement.
• Drive customer PPM reduction Continuous focus on reduction in Customer end PPM & Customer complaints to

ensure customer satisfaction.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages conflict - Handling conflict situations effectively.
• Prepare reports and present to all stake holders.
• Handling customer complaint in PAN India for DCT
• Handling team of 8 to 10 team member for India
• Detailed understanding of MLT / diagnostic tools and softwares
• Detailed understanding of universal DTC fault codes
• Handle Powertrain / Gear box / Transmission commodity as Customer Quality
• MIS Report out.