Customer Quality Manager

TACO Air International Thermal Systems; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TACO Air International Thermal Systems in Pune, India seeks a dedicated Quality Engineer to act as the primary quality interface for OEM customers, manage complaints, and drive CAPA-based improvements across production and supplier networks.

You will lead 8D and other quality tools, coordinate audits and inspections, monitor PPM metrics, and support APQP/PPAP activities to ensure compliance with IATF 16949 and CSR requirements while delivering zero-defect performance.

Responsibilities

• Manage customer complaints and ensure timely resolution via containment, root cause analysis, and CAPA.
• Lead problem-solving with 8D, 5 Why, Fishbone diagram, and Pareto analysis.
• Serve as the primary quality interface for OEM customers and maintain relationships.
• Coordinate customer audits, quality reviews, plant visits, and closure of findings.
• Monitor and improve customer PPM, warranty PPM, scorecards, and satisfaction.
• Analyze field failures and warranty claims, investigate, and drive reliability improvements.
• Support APQP, PFMEA, control plans, process validation, and PPAP for new products.
• Ensure compliance with IATF 16949, CSR, and quality standards.
• Collaborate with Production, Engineering, Supplier Quality, PPC, and Stores to resolve concerns and prevent recurrence.
• Drive continuous improvement toward zero-defect and COPQ reduction.
• Prepare and present quality reports, complaint status, and improvement plans to stakeholders.
• Support customer launches, engineering changes, and quality readiness activities for new and existing programs.

Job description

Role & responsibilities

• Manage customer complaints and ensure timely resolution through containment actions, root cause analysis, and corrective/preventive actions (CAPA).


• Lead problem-solving activities using quality tools such as 8D, 5 Why, Fishbone Diagram, and Pareto Analysis.


• Act as the primary quality interface for OEM customers and maintain strong customer relationships.


• Coordinate customer audits, quality reviews, plant visits, and closure of audit findings.


• Monitor and improve Customer PPM, Warranty PPM, Customer Scorecards, and overall customer satisfaction.


• Analyze field failures and warranty claims, conduct investigations, and drive reliability improvements.


• Support APQP, PFMEA, Control Plans, Process Validation, and PPAP submissions for new product development.


• Ensure compliance with IATF 16949, customer-specific requirements (CSR), and quality management standards.


• Collaborate with Production, Engineering, Supplier Quality, PPC, and Stores teams to resolve quality concerns and prevent recurrence.


• Drive continuous improvement initiatives to achieve zero-defect performance and reduce Cost of Poor Quality (COPQ).


• Prepare and present quality performance reports, customer complaint status, and improvement action plans to internal and external stakeholders.


• Support customer launches, engineering changes, and quality readiness activities for new and existing programs.