Customer Quality Engineer

Option Us; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Option Us in Pune seeks a Quality Assurance specialist with expertise in IATF 16949, CSR and APQP-driven processes. The role focuses on customer complaint handling, audits and continuous improvement across multiple plants in India.

You will coordinate containment, root-cause analysis and corrective actions, drive CAPA review, and support data-driven quality reporting and audit readiness. Experience with 8D, 5 Why, Fishbone and Pareto is essential.

Qualifications

• Knowledge of IATF 16949 and CSR requirements.
• Hands-on PFMEA, Control Plan, SPC, MSA, Poka-Yoke and process controls.
• Familiar with Cost of Poor Quality (COPQ) incl. complaints and waste.
• Experience with 8D, 5 Why, Fishbone, Pareto and other quality tools.

Responsibilities

• Coordinate customer complaints with respective plant teams, ensure containment, root-ccausal analysis and permanent corrective actions.
• Review and validate 8D / CAPA before submission to customers and ensure effectiveness closure of complaints.
• Monitor customer scorecards (quality and delivery) and drive action plans with plants for timely closure.
• Prepare monthly CQA performance reports and management review inputs.
• Coordinate customer audits and assessments; support plants in audit prep and closure of observations.
• Deploy applicable customer audit learnings horizontally across plants; visit India plants for readiness.
• Drive continuous improvement projects across plants; promote Kaizen, Poka-Yoke and Lessons Learned.

Job description

Role & responsibilities

Strong knowledge of 8D, CAPA, 5 Why, Fishbone, Pareto and problem-solving tools IATF 16949 and Customer Specific Requirements APQP, PPAP, PFMEA, Control Plan SPC, MSA and Process Capability 7 QC tools GD&T fundamentals Quality audit methodology- Process audir, product audit, QMS audit. Customer complaint management Excel / PowerPoint / Power BI preferred Automotive manufacturing and process knowledge - Casting, forging, machining, Heat treatment, Electroplating, Rubber & Plastic Quality equipments - Vernier caliper, micrometer, height gauge, profile projector, counter tracer, VMS, Roughness tester, CMM( Report reading ) Engineering drawing , Drg ballooning, Layout inspection report, Set up approval, inprocess inspection, PDI, Dock audit, Safelaunch, 4M change

Preferred candidate profile

• Key Responsibilities 1. Customer Complaint Management coordinate customer complaints with respective plant teams. Ensure timely containment, root cause analysis and permanent corrective actions. Review and validate 8D / CAPA before submission to customers. Ensure effectiveness closure of complaints. Monitor repeat complaints
• Key Responsibilities 2. Customer Quality & Scorecard Management Monitor customer Customer score card (quality performance, delivery performance) Ensure monthly collection,review & update customer scorecards Analyze gaps against customer targets and demand action plans & follow up with plants for timely closure Prepare monthly CQA performance reports and management review inputs.
• Key Responsibilities 3. Customer Audit & Assessment Coordinate customer audits, assessments Support plants in audit preparation and closure of observations. Track audit findings, corrective actions and closure effectiveness Ensure horizontal deployment of applicable customer audit learnings. Visit across India plants to coordinate & support for timely assesment & readiness
• Key Responsibilities 4. Quality System & Process Improvement Knowledge about IATF 16949, customer-specific requirements (CSR), APQP and applicable quality standards. Handson experience of PFMEA, Control Plan, SPC, MSA, Poka-Yoke and process controls based on customer concerns. Awareness about Cost of Poor Quality (COPQ) - Complaints, airfright, sorting cost, debits, warranty cost Knowledge about problem-solving using 8D, 5 Why, Fishbone, Pareto and other quality tools.
• Key Responsibilities 5. Quality Improvement & Kaizen Drive continuous improvement projects across plants. Promote Kaizen, Poka-Yoke, Error Proofing and Lessons Learned. Identify recurring defects and implement systemic preventive actions. Develop and share best practices across all plants.
• Key Responsibilities 6. Data Analysis & Reporting Analyze customer complaint trends, PPM, warranty, rejection and audit data. Identify top recurring defects and improvement opportunities. Maintain CQA dashboards and action trackers. Support development of automated/AI-based quality reporting and analytics.
• Key Responsibilities 7. Plant Coordination Conduct regular follow-up with assigned plants for open customer quality issues. Conduct periodic customer complaint CAPA sustenance reviews. Ensure timely escalation of critical and overdue issues.