Customer Quality Engineer

Pratham Technologies; Khed Shivapur; On-site; INR 600,000 - 900,000; Full time

Job summary

Pratham Technologies seeks a Quality Engineer focused on Customer Quality. You will act as the primary contact for customer quality issues, investigate complaints, and lead 8D problem solving with RCA methods.

You will coordinate containment actions and prepare CAPA reports, while collaborating with cross-functional teams to resolve issues and monitor key quality metrics. You will support NPI, PFMEA/DFMEA, APQP/PPAP activities and ensure compliance with customer specifications.

Qualifications

• Experience handling customer quality issues and complaints.
• Knowledge of 8D problem solving and RCA tools.
• Familiar with APQP/PPAP and PFMEA.

Responsibilities

• Act as primary contact for customer quality issues and concerns.
• Receive, investigate and manage complaints, warranty claims, field failures and returns.
• Lead 8D problem solving and RCA using 5 Why, Fishbone/Ishikawa, Pareto and other tools.
• Coordinate containment actions, sorting, rework and corrective actions at customer sites.
• Prepare and submit 8D, RCA, CAPA and corrective action reports within timelines.
• Coordinate with Production, Process Engineering, Supplier Quality, R&D for resolution.
• Verify effectiveness of CAPA and prevent recurrence.
• Monitor quality metrics: PPM/DPPM, complaints, rejection, warranty and field-failure trends.
• Participate in customer meetings, quality reviews, audits and visits.
• Support APQP, PPAP, PFMEA, Control Plan, MSA and SPC during NPI and production.
• Conduct product/process audits and ensure compliance with customer specs.
• Review customer feedback and identify continuous quality improvement opportunities.
• Maintain customer quality records, dashboards and action trackers.
• Drive corrective actions for recurring issues and defect-prevention initiatives.
• Support NPI, engineering changes and process validation activities.
• Provide regular quality performance updates to management and customers.

Skills

8D Problem Solving

Root Cause Analysis

CAPA

Customer Complaint Management

APQP / PPAP

PFMEA / DFMEA

GD&T Basics

MS Excel

PowerPoint

Quality Reporting Tools

Tools

MS Excel

PowerPoint

Quality Reporting Tools

Job description

Role & responsibilities

• ct as the primary contact for all customer quality-related issues and concerns.
• Receive, investigate and manage customer complaints, warranty claims, field failures and returns.
• Lead 8D problem-solving and root cause analysis using 5 Why, Fishbone/Ishikawa, Pareto and other RCA tools.
• Coordinate immediate containment actions, sorting, rework and corrective actions at customer locations when required.
• Prepare and submit customer-facing 8D, RCA, CAPA and corrective action reports within agreed timelines.
• Coordinate with Production, Process Engineering, Supplier Quality, R&D and other cross-functional teams for issue resolution.
• Verify the effectiveness of corrective and preventive actions and ensure prevention of recurrence.
• Monitor customer quality metrics such as PPM/DPPM, complaints, rejection, warranty and field-failure trends.
• Participate in customer meetings, quality reviews, audits and customer visits.
• Support customer-specific requirements and ensure compliance with applicable quality standards.
• Support APQP, PPAP, PFMEA, Control Plan, MSA and SPC activities during new product development and production.
• Conduct product/process audits and ensure compliance with customer specifications.
• Review customer feedback and identify opportunities for continuous quality improvement.
• Maintain customer quality records, reports, dashboards and action trackers.
• Drive corrective actions for recurring quality problems and support defect-prevention initiatives.
• Support New Product Introduction (NPI), engineering changes and process validation activities.
• Provide regular quality performance updates to management and customers.

Preferred candidate profile

• 8D Problem Solving
• Root Cause Analysis 5 Why, Fishbone, Pareto
• CAPA
• Customer Complaint Management
• APQP / PPAP
• PFMEA / DFMEA
• Basic understanding of engineering drawings and GD&T
• MS Excel, PowerPoint and quality reporting tools