Customer Quality

JS Auto Cast Foundry India Pvt Ltd; Coimbatore District; On-site; INR 450,000 - 650,000; Full time

Job summary

JS Auto Cast Foundry India Pvt Ltd is seeking an experienced Customer Quality Engineer in Coimbatore District, Tamil Nadu. The role involves managing customer quality requirements, resolving complaints, and coordinating audits to ensure compliance with automotive standards.

The ideal candidate will possess a Diploma or B.E. in Mechanical/Production/Automobile and have significant experience in quality management within the automotive field.

Qualifications

• Experience in customer quality management.
• Strong exposure to casting, machining, and special processes.
• Capability to manage customer audits and compliance.

Responsibilities

• Handle customer complaints and quality concerns.
• Coordinate and support customer audits.
• Lead APQP activities for new product development.
• Act as primary quality contact for OEM and Tier-1 customers.

Skills

Problem-solving

Customer handling

APQP & PPAP management

Supplier quality management

Process capability improvement

Education

Diploma (Mechanical) / B.E. (Mechanical / Production / Automobile)

Job description

Qualification

Diploma (Mechanical) / B.E. (Mechanical / Production / Automobile)

Position Summary

We are looking for an experienced Customer Quality Engineer to manage customer quality requirements, resolve customer complaints, coordinate quality audits, and ensure compliance with automotive quality standards. The ideal candidate should have strong exposure to casting, machining, and special processes with excellent problem-solving and customer handling skills.

Key Responsibilities

Customer Quality Management

• Handle customer complaints and quality concerns.
• Lead containment, root cause analysis, corrective and preventive actions (CAPA).
• Prepare and submit 8D reports within agreed timelines.
• Coordinate with cross-functional teams for effective issue resolution.
• Ensure timely closure of customer complaints and maintain customer satisfaction.

Customer Audit Management

• Coordinate and support customer process, product, and system audits.
• Drive audit preparedness and ensure closure of audit observations.
• Maintain compliance with customer-specific requirements.

APQP & PPAP Management

• Lead APQP activities for new product development.
• Prepare, review, and submit PPAP documentation.
• Ensure timely ISIR submissions and customer approvals.
• Develop and maintain Process Flow, PFMEA, Control Plans, and related quality documentation.

Supplier & In-Process Quality

• Support supplier quality improvement activities.
• Monitor in-process and final quality performance.
• Drive process capability improvements using SPC and MSA.

Customer Interface

• Act as the primary quality contact for OEM and Tier-1 customers.
• Participate in customer meetings, quality reviews, and technical discussions.
• Build strong customer relationships through proactive communication.
• Lead quality improvement projects using structured problem-solving methodologies.
• Drive defect reduction and process improvements.
• Support IATF 16949 compliance and continuous improvement initiatives.