Manager - Customer Quality

Her Pursuit Chennai; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Her Pursuit Chennai is seeking a senior Customer Quality professional to lead OEM quality initiatives for passenger car accounts in India. You will be the single point of contact for Tata, Mahindra, Toyota, Skoda, Honda and Maruti Suzuki and drive quality roadmaps to meet PPM and WC targets.

You will lead audits, close non-conformances, run customer concern meetings, track ICA/PCA effectiveness, and drive proactive design and process improvements with cross-functional teams, including safe

Responsibilities

• Should have working experience in handling the OEMs especially for Customer Quality passenger car north Customers.
• Should have working experience with Tata, Mahindra, Toyota, Skoda, Honda, Maruti Suzuki for at least 5+ years with each customer. Also be their single point of contact.
• Should independently handle the customers mentioned above.
• Prepare & Implement Quality Road map to achieve the PPM, WC targets.
• Interaction with Customers on Quality issues update on need basis.
• Ensure that all customer specific requirements are implemented and followed through.
• Ensure process & product audits and drive closure of non-conformances.
• Lead Customer Concern meeting with CFT within plant and drive actions.
• Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results and develop plan for prevent reoccurrence actions & Horizontal deployment.
• Driving pro-active improvements in design & process.
• Ensure Safe launch support at customer site during Job#1 + 90 days.
• Interact with other plant on benchmarking Customer support best practices.

Job description

Role & responsibilities

• Should have working experience in handling the OEMs especially for Customer Quality passenger car north Customers.
• Should have working experience with Tata, Mahindra, Toyota, Skoda, Honda, Maruti Suzuki for at least 5+ years with each customer. Also be their single point of contact.
• Should independently handle the customers mentioned above.
• Prepare & Implement Quality Road map to achieve the PPM, WC targets.
• Interaction with Customers on Quality issues update on need basis.
• Ensure that all customer specific requirements are implemented and followed through.
• Ensure process & product audits and drive closure of non-conformances.
• Lead Customer Concern meeting with CFT within plant and drive actions.
• Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results and develop plan for prevent reoccurrence actions & Horizontal deployment.
• Driving pro-active improvements in design & process.
• Ensure Safe launch support at customer site during Job#1 + 90 days.
• Interact with other plant on benchmarking Customer support best practices.