Customer Quality Engineer

DrinkPrime; Bengaluru; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading quality assurance firm based in Karnataka is looking for a candidate focused on quality assurance and inspection processes. Responsibilities include analyzing line problems, monitoring rework/rejection rates, and managing customer concerns. Candidates with a background in water purifiers and injection molding processes are preferred. Strong communication skills in English and local languages are necessary for this role.

Qualifications

• Hands-on knowledge of QA documentation like FMEA and Control plans.
• Well-versed with English and local languages.
• Knowledge of Injection Molding processes.

Responsibilities

• Focus on IN process and Inward quality Inspection.
• Product & Process Quality assurance.
• Line problem analysis using QC Tools.
• Conduct internal meetings with stakeholders to resolve issues.

Job description

Job Responsibilities

1. Focus on IN process and Inward quality Inspection
2. Product & Process Quality assurance
3. Line problem analysis using QC Tools
4. Rework & Rejection PPM Monitoring
5. Non Conformance recording and taking actions
6. Root Cause analysis for Inhouse and Supplier rejected parts – RCA
7. Customer concerns handling and follow up for Action plan
8. Implementation of QA Standards in shop floor
9. NPD support activities – Design and Tooling developments for DIY Project
10. Hands on knowledge on QA documentations- FMEA, Control plan, PFD
11. Knowledge on Injection molding process with shop floor documentation
12. Well versed with English / Local / Regional language
13. Water Purifier background candidates would be added advantage
14. Knowledge on Injection Molding
15. Understand on the power Bi Dashboard process and download the data
16. Verification of daily escalated cases on product related cases
17. Interaction with internal teams on escalations and resolutions
18. Summarizing the daily report sheets and updating to teams
19. Conduct internal meeting with stake holders to resolve the addressed issues
20. Field visits and resolutions on need basis
21. Capture the problems highlighted through special escalations - Social Media, Slack, WhatsApp and address the issues