Assistant Customer Quality Manager

Doowon Automotive; Zone 7 Ambattur; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Doowon Automotive in India seeks a seasoned Customer Quality specialist to manage complaints and support in the automotive sector. You will analyze customer feedback and prepare improvement plans, collect warranty parts data, and participate in self-audit reporting.

You should have strong SAP/ERP and ISO TS knowledge, along with MS Office, and excellent communication and interpersonal skills. A minimum of 10 years of automotive experience is expected.

Qualifications

• Experience in customer quality within the automotive industry is essential.
• Minimum 10 years of experience in automotive quality.
• Strong communication and problem-solving abilities are required.

Responsibilities

• Handle customer complaints and provide support in the automotive sector.
• Analyze customer complaints and prepare improvement plans.
• Collect warranty parts data from customers and analyze it.
• Carry out process self-audit and report preparation.
• Generate SQA Portal QPIR reports for defect parts.
• Participate in new project testing and analysis activities.
• Perform durability vehicle tear-down analysis and submit reports to customers.
• Demonstrate good SAP/ERP/ISO TS and MS Office knowledge.
• Show strong communication and interpersonal skills.

Skills

Communication skills

Interpersonal skills

Customer support experience

Automotive industry knowledge

Tools

SAP/ERP

ISO TS

MS Office

Job description

Role & responsibilities

1. Candidate having good experience to handle customer complaints and customer support in automotive industry.

2. Customer compliant analysis and improvement plan preparation

3. Warranty parts Collection from Customer & Analysis

4. To carryout Process Self Audit and report preparation

5. SQA Portal QPIR report generation for defect parts.

6. New Project Activity carry out Testing & Analysis.

7. Durability Vehicle Tear Down Analysis & Report Submit to customer.

8. Good system knowledge in SAP/ERP/ISO TS & MS office

9. Good communication skill & Interpersonal skill.

Preferred candidate profile

Customer quality with minimum 10 years of experience in automotive industry.