Customer Outreach Executive

Bonito Designs; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Bonito Designs is looking for an energetic Inside Sales professional to conduct outbound calls, explain products, and convert inquiries into qualified leads. You will maintain follow-ups, nurture leads through the sales funnel, and collaborate with sales and marketing for smooth handover and pipeline conversion.

Keep CRM records updated and strive to meet daily and weekly targets. The ideal candidate has a Graduate degree, 13 years of experience in inside sales or related fields, and experience

Qualifications

• Graduate degree in any discipline.
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.
• Experience in real estate, edtech, retail, or service industry preferred.

Responsibilities

• Make outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Excellent communication

Persuasion skills

Multilingual

Telephone etiquette

Relationship-building

Goal-driven

CRM basics

Fast-paced environment

Education

Graduate

Tools

CRM tools

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
  
• Identify prospects, generate interest, and convert inquiries into qualified leads.
  
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
  
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
  
• Update and maintain CRM records accurately for all interactions and opportunities.
  
• Achieve daily/weekly call targets, lead conversions, and sales goals.
  
• Gather customer feedback, market insights, and competitor information to support business strategy.
  

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
  
• Strong telephone etiquette and relationship-building ability.
  
• Goal-driven with a positive attitude and resilience to handle rejections.
  
• Basic understanding of sales processes and CRM tools.
  
• Ability to work in a fast-paced and target-oriented environment.
  

Qualifications & Experience:

• Education: Graduate in any discipline.
  
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
    
  • Experience in real estate, edtech, retail, or service industry preferred.