Customer Outreach Executive

Bonito Designs; Greater Noida; On-site; INR 350,000 - 550,000; Full time

Job summary

Bonito Designs is seeking an Inside Sales professional based in India to conduct outbound calls, identify prospects, and convert inquiries into qualified leads. You will maintain a steady follow-up process, collaborate with sales and marketing for smooth handovers, and keep CRM records up to date.

The role requires a graduate with strong communication and goal-driven mindset. Ideal candidates have 13 years of experience in inside sales or outbound calling and familiarity with real estate,

Qualifications

• Graduate in any discipline.
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.
• Experience in real estate, edtech, retail, or service industry preferred.

Responsibilities

• Conduct outbound calls to explain products/services and generate leads.
• Identify prospects, nurture interest, and convert inquiries into qualified leads.
• Maintain follow-up to nurture leads through the sales funnel.
• Collaborate with sales/marketing for lead handover and pipeline conversion.
• Update CRM records for all interactions and opportunities.
• Meet daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback and market insights to inform strategy.

Skills

Communication

Telephone etiquette

Resilience

CRM tools

Target orientation

Education

Graduate

Tools

CRM software

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.