Customer Outreach Executive

Bonito Designs; New Delhi; On-site; INR 400,000 - 600,000; Full time

Job summary

Bonito Designs in Delhi is seeking a results-oriented Inside Sales professional to handle outbound calls, explain products, and build a strong pipeline. The role requires identifying prospects, nurturing inquiries into qualified leads, and maintaining CRM records with precision.

You will collaborate with sales and marketing to ensure smooth lead handover and steady pipeline conversion. The ideal candidate has extensive experience in inside sales, telemarketing, or customer outreach, with a

Qualifications

• Graduate in any discipline.
• 13 years in inside sales/outbound calling/telemarketing/customer outreach.
• Experience in real estate, edtech, retail, or service industries preferred.

Responsibilities

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Communication skills

Persuasion

Telephone etiquette

CRM proficiency

Goal oriented

Education

Graduate degree

Tools

CRM tools

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.