Customer Outreach Executive

Bonito Designs; Mumbai Suburban; On-site; INR 300,000 - 540,000; Full time

Job summary

Bonito Designs in Mumbai Suburban, India is seeking an energetic Inside Sales professional to conduct outbound calls, explain products and services, and convert inquiries into qualified leads. The role involves building a robust sales pipeline through proactive outreach.

You will collaborate with sales and marketing, maintain CRM records, and meet daily and weekly targets while gathering market feedback to inform strategy. A graduate-level education and strong communication skills are essential.

Qualifications

• Graduate in any discipline.
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.
• Experience in real estate, edtech, retail, or service industry preferred.

Responsibilities

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Communication skills

Persuasion skills

Telephone etiquette

CRM knowledge

Target-driven

Education

Graduate degree

Tools

CRM tools

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.