Customer Outreach Executive

Bonito Designs; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bonito Designs in Kolkata is seeking a seasoned inside sales professional to drive outbound initiatives and convert inquiries into qualified leads. The role emphasizes strong communication, CRM proficiency, and resilience in a fast-paced, target-driven environment.

Prior experience in real estate, edtech, retail, or service sectors is valued. Graduates with about 13 years in relevant roles are encouraged to apply, with a proven track record of meeting daily and weekly targets.

Qualifications

• Education: Graduate in any discipline.
• Experience: 13 years in inside sales / outbound calling / telemarketing / customer outreach.
• Experience in real estate, edtech, retail, or service industry preferred.

Responsibilities

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Communication

Persuasion

Telephone etiquette

CRM basics

Target-driven

Education

Graduate in any discipline

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.