Customer Outreach Executive

Bonito Designs; Ghaziabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Bonito Designs in India is seeking an Inside Sales Executive to conduct outbound calls and explain products/services, generating qualified leads and guiding inquiries through the sales funnel. The role requires excellent communication in English, Hindi, or regional languages, strong CRM proficiency, and the ability to meet daily targets in a fast-paced environment.

Prior experience in real estate, edtech, retail, or service industry is preferred.

Qualifications

• Graduate in any discipline.
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.
• Experience in real estate, edtech, retail, or service industry preferred.

Responsibilities

• Make outbound calls to potential customers and explain products/services.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams for smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Aim to achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Communication skills

Persuasion

Telephone etiquette

Relationship building

Sales processes

CRM tools

Fast-paced work

Target-oriented

Education

Graduate degree

Tools

CRM software

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.