Customer Outreach Executive

Bonito Designs; Navi Mumbai; On-site; INR 420,000 - 700,000; Full time

Job summary

Bonito Designs is seeking a proactive Inside Sales professional in Navi Mumbai to conduct outbound calls, identify prospects, and convert inquiries into qualified leads. You will collaborate with Sales & Marketing to ensure smooth handover and maintain accurate CRM records.

Strong communication in English/Hindi and regional languages is essential for success. The role requires a graduate in any discipline with 13 years of inside sales/telemarketing experience, preferably in real estate, edtech,

Qualifications

• Graduate in any discipline.
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.
• Experience in real estate, edtech, retail, or service industry preferred.

Responsibilities

• Make outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Excellent communication

Persuasion skills

Telephone etiquette

CRM literacy

Multilingual

Goal oriented

Education

Graduate in any discipline

Tools

CRM tools

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.