Customer Outreach Executive

Bonito Designs; Gurugram District; On-site; INR 550,000 - 900,000; Full time

Job summary

Bonito Designs is seeking a proactive Inside Sales professional in India to conduct outbound calls, identify prospects, and convert inquiries into qualified leads.

You will maintain CRM records, collaborate with sales/marketing, and meet daily and weekly call targets while gathering market insights to inform strategy.

Qualifications

• Graduate in any discipline.
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.

Responsibilities

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Skills

Excellent communication

Persuasion skills

Telephone etiquette

Goal-driven

CRM familiarity

Fast-paced environment

Education

Graduate in any discipline

Tools

CRM tools

Job description

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
• Identify prospects, generate interest, and convert inquiries into qualified leads.
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
• Update and maintain CRM records accurately for all interactions and opportunities.
• Achieve daily/weekly call targets, lead conversions, and sales goals.
• Gather customer feedback, market insights, and competitor information to support business strategy.

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
• Strong telephone etiquette and relationship-building ability.
• Goal-driven with a positive attitude and resilience to handle rejections.
• Basic understanding of sales processes and CRM tools.
• Ability to work in a fast-paced and target-oriented environment.

Qualifications & Experience:

• Education: Graduate in any discipline.
• Experience:
  • 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  • Experience in real estate, edtech, retail, or service industry preferred.