Customer Relationship Executive

Campushala; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

Campushala is seeking a proactive Customer Support professional in India to be the main point of contact for students, parents, and institutions. You will onboard new users and act as a problem solver while gathering valuable feedback to improve the platform.

The role emphasizes empathy, autonomy, and collaboration with multiple teams to ensure customer needs are met and records are accurately maintained.

Qualifications

• Bachelor's degree in any field, preferably in business, education, or communications.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Problem-solving mindset with attention to detail.
• Collaborate with various teams to drive success while maintaining an autonomous approach to handling customer queries.

Responsibilities

• Be the main point of contact for students, parents, and institutions, helping them with any questions or issues they have.
• Assist new users in getting started with the platform and making the most of its features.
• Act as a customer advocate, identifying and resolving issues with empathy and efficiency.
• Listen to customers and gather their feedback to help improve the platform.
• Work closely with other teams to ensure that customer needs are met.
• Keep accurate notes of customer interactions and feedback.

Skills

Communication skills

Interpersonal skills

Multitasking

Time management

Problem-solving

Education

Bachelor's degree

Job description

Role & responsibilities

• Customer Support: Be the main point of contact for students, parents, and institutions, helping them with any questions or issues they have.
• Onboarding: Assist new users in getting started with the platform and making the most of its features.
• Problem Solver & Advocate: Act as a customer advocate, identifying and resolving issues with empathy and efficiency.
• Feedback Collection: Listen to customers and gather their feedback to help improve the platform.
• Collaboration: Work closely with other teams to ensure that customer needs are met.
• Maintain Records: Keep accurate notes of customer interactions and feedback.

Preferred candidate profile

• Bachelors degree in any field, preferably in business, education, or communications.
• Strong communication and interpersonal skills, with the ability to handle diverse customer queries.
• Ability to multitask and manage time effectively.
• Problem-solving mindset with attention to detail.
• Collaborate with various teams to drive success while maintaining an autonomous approach to handling customer queries.