Customer Delivery Manager - Design

Livspace; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Livspace in Kolkata is seeking a Customer Delivery Manager - Design to oversee 12 to 15 design projects monthly through a team of 6 to 10 designers. The role focuses on design leadership, productivity, and client satisfaction while driving training and key design discussions.

The ideal candidate has 5+ years as an interior designer or PM, with a track record of delivering at least 10 end-to-end residential/interior projects and relevant B.Arch or interior design credentials.

Qualifications

• 5+ years' experience as an Interior Designer/ Project Manager.
• Led and delivered a minimum of 10 Residential/Interior projects (end-to-end).
• Qualification preferably B.Arch or B.Interior Design.

Responsibilities

• Managing Design Projects and leading design discussions.
• Managing and ensuring the productivity and work output of a Team of Designers.
• Customer Experience & Relationship Management.
• Ensuring output on the design Net Promoter Survey (Customer rating).
• Training designers on technical details (wherever required).

Skills

Design project management

Team leadership

Client relationship management

Education

B.Arch

Bachelor's in Interior Design

Job description

Role: Customer Delivery Manager - Design

As a CDM - Design, you will be responsible for managing the design for 12 to 15 projects month-on-month through a team of 6 to 10 designers. The output of which would be achieved through managing their design productivity, imparting required training, and design discussions.

What You’ll Own

• Managing Design Projects and leading design discussions.


• Managing and ensuring the productivity and work output of a Team of Designers.


• Customer Experience & Relationship Management.


• Ensuring output on the design Net Promoter Survey (Customer rating).


• Training designers on technical details (wherever required).

Expertise & Qualifications:

• Qualification preferably B.Arch, B.Interior Design.


• 5+ years' experience as an Interior Designer/ Project Manager.


• Led and delivered a minimum of 10 Residential/Interior projects (end-to-end project management).