Customer Delivery Manager - Design

Livspace; Ahmedabad District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Livspace is seeking a Customer Delivery Manager - Design to oversee the design process for multiple home interior projects each month. This role involves leading a team of designers to ensure quality and timely delivery while focusing on enhancing customer experiences.

The ideal candidate will possess strong management skills to train and guide designers, ensuring optimal productivity and maintaining effective customer relationships. Location: Ahmedabad, Gujarat, India.

Qualifications

• Experience managing multiple design projects simultaneously.
• Proficient in leading discussions with a team of designers.
• Strong focus on customer relationships and experience.

Responsibilities

• Manage design output for 12 to 15 projects each month.
• Lead a team of 6 to 10 designers to ensure productivity.
• Provide technical training to designers and lead design discussions.

Skills

Project Management

Customer Experience

Team Management

Design Training

Job description

Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality.

For more information, please visit: https://www.livspace.com/in/about-us

Job Description

As a Customer Delivery Manager - Design, you are responsible for managing the designing for projects month-on-month, through a team of designers. You will ensure their productivity & work output by imparting required trainings and leading discussions on designs.

Mandatory Skills

• Manage designing of 12 to 15 projects month-on-month.
• Ensuring work output of a Team of 6 to 10 Designers.
• Drive Customer experience & Relationship Management.
• Training designers on technical details and managing/ leading design discussions.