Customer Care Representative

Laxmi Event Fabric; Jaipur; On-site; INR 180,000 - 270,000; Full time

Job summary

Laxmi Event Fabric in Jaipur invites a proactive Customer Care Representative to handle inquiries via phone, WhatsApp, and in-person visits. You will clarify product details, capture requirements, and guide customers from enquiry to order completion.

You will coordinate with sales and warehouse teams to confirm stock, prices, and delivery timelines, maintain accurate records, and ensure a smooth, customer-friendly experience.

Qualifications

• Excellent verbal and written communication in English and Hindi.
• Ability to explain product details clearly and handle enquiries.
• Strong follow-up and customer-service orientation.
• Willingness to learn CRM systems and product knowledge.
• Experience in textiles or event supplies is advantageous.

Responsibilities

• Handle calls related to products, availability, pricing, and orders.
• Assist customers visiting the firm and understand their requirements.
• Coordinate with sales, warehouse, and management on stock and orders.
• Maintain records of enquiries, orders, follow-ups, and complaints.
• Provide timely quotations, follow up deliveries, and resolve issues.
• Communicate with customers via phone, WhatsApp, and in-person.
• Support CRM usage and customer relationship management.

Skills

Communication skills

Phone communication

Face-to-face communication

Customer handling

Team coordination

Hindi & English (language)

Tools

MS Excel

CRM/Odoo

Job description

JOB TIMINGS - 10:30 AM - 8:30 PM

Job Summary

We are looking for a Customer Care Representative who will be responsible for handling customers through phone calls, WhatsApp, and in-person interactions. The candidate will manage product-related enquiries, understand customer requirements, provide accurate product information, coordinate internally, and ensure a smooth customer experience from enquiry to order completion.

Key Responsibilities

• Handle incoming and outgoing calls related to products, availability, pricing, orders, and customer requirements.
• Attend customers visiting the firm and understand their requirements professionally.
• Understand customer requirements and suggest suitable products based on their needs.
• Coordinate with the sales, warehouse, and management teams regarding product availability and orders.
• Maintain proper records of customer enquiries, orders, follow-ups, and complaints.
• Follow up with customers regarding quotations, pending orders, deliveries, and requirements.
• Handle customer complaints and coordinate with the concerned department for timely resolution.
• Communicate professionally with customers through phone, WhatsApp, and other communication channels.
• Maintain regular follow-ups with existing customers and support customer relationship management.
• Coordinate with the warehouse team to confirm stock availability and product dispatch status.
• Maintain a polite, professional, and customer-friendly approach at all times.

Required Skills & Qualifications

• Good communication and interpersonal skills.
• Comfortable communicating with customers over the phone and face-to-face.
• Basic knowledge of MS Excel and computer operations.
• Ability to understand and explain product details clearly.
• Good follow-up and customer-handling skills.
• Ability to coordinate effectively with different teams.
• Basic knowledge of CRM/Odoo or willingness to learn.
• Hindi and English communication skills preferred.
• Prior experience in customer service, sales, textiles, event supplies, or a related industry will be an advantage.