CCT-Customer Care Professional

Sonalika Tractors; Bhopal; On-site; INR 180,000 - 240,000; Full time

Job summary

Sonalika Tractors in India is seeking a customer service representative to handle inquiries and resolve issues with courtesy and professionalism.

You will provide timely information, build relationships, collaborate with internal teams, and develop knowledge about products and services to upsell where appropriate.

Qualifications

• Excellent communication and courteous demeanor
• Ability to provide accurate information about products and services
• Willingness to upsell or cross-sell appropriately

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell or cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of company products and services.
• Identify opportunities to upsell or cross-sell products or services.