Customer Care Manager / Customer Care Executive

DuoJobs; India; On-site; INR 180,000 - 320,000; Full time

Job summary

DuoJobs in India is seeking a Customer Care Manager or Executive to oversee customer interactions and service operations at the Edappally showroom. The role focuses on assisting customers, addressing enquiries, and resolving issues to ensure a positive shopping experience.

Ideal candidates have relevant customer service experience, excellent communication, and strong interpersonal skills, with a proactive approach to problem-solving and relationship management.

Qualifications

• Relevant experience in customer service or customer relationship management.
• Excellent communication skills.
• Strong customer handling and problem-solving abilities.
• Good interpersonal skills.

Responsibilities

• Handle customer interactions and service operations.
• Assist customers and address enquiries.
• Resolve complaints and ensure a positive shopping experience.

Skills

Communication

Customer handling

Interpersonal skills

CRM experience

Job description

Customer Care Manager / Customer Care Executive

Edappally

Description

A fashion retail showroom is recruiting Customer Care Managers and Customer Care Executives to handle customer interactions and service operations. Responsibilities include assisting customers, addressing enquiries, resolving complaints and ensuring a positive shopping experience.

Requirements:

• Relevant experience in customer service or customer relationship management.
• Excellent communication skills.
• Strong customer handling and problem-solving abilities.
• Good interpersonal skills.

Company & Contact Details

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