CUSTOMER CARE MANAGER

Oxygenonline; Kottayam; On-site; INR 600,000 - 800,000; Full time

Job summary

Oxygenonline in Kottayam, India, is looking for a Customer Care Manager to lead and supervise the Customer Care team. The role involves ensuring efficient customer support, managing escalated complaints, and developing service standards.

The ideal candidate holds a Bachelor's Degree in Business Administration with 3-7 years of experience in customer service management. Preferred experience includes retail or consumer electronics. Join us to enhance customer satisfaction through effective leadership.

Qualifications

• 3-7 years of experience in customer service or customer care management.
• Experience in retail, consumer electronics, or service industry is preferred.

Responsibilities

• Lead and supervise the Customer Care team for efficient support.
• Handle escalated customer complaints and ensure timely resolution.
• Develop and implement customer service policies and standards.

Skills

Customer service

Complaint resolution

Team leadership

Analytical skills

Education

Bachelor's Degree in Business Administration

Job description

Lead and supervise the Customer Care team to ensure efficient customer support. Handle escalated customer complaints and ensure timely resolution. Monitor customer queries received through phone calls, emails, social media, and other channels. Develop and implement customer service policies, procedures, and standards. Track and analyze customer feedback to identify areas for improvement. Coordinate with sales, service, logistics, and other departments to resolve customer issues. Ensure adherence to service level agreements (SLAs) and company policies. Prepare and maintain customer service reports and performance metrics. Conduct regular training and coaching sessions for customer care executives.

Location CHANGANASSERY NEW

State Kerala

Country India

Educational Qualification Bachelor's Degree in Business Administration, Management, Marketing, or related field. 3-7 years of experience in customer service or customer care management. Experience in retail, consumer electronics, or service industry is preferred.