Customer Care Executive

Chavara Matrimony; Thiruvananthapuram; On-site; INR 201,000 - 290,000; Full time

Job summary

Chavara Family Welfare Centre in Thiruvananthapuram, India, is seeking a Customer Care Executive for a full-time role. You will contact prospective and existing customers to provide information about our services and ensure a positive customer experience.

Responsibilities include handling inquiries, understanding customer requirements, maintaining accurate records in the database, coordinating with internal teams, and achieving service and follow-up targets while upholding quality standards.

Qualifications

• Excellent communication and interpersonal skills.
• Good customer handling and relationship management.
• Basic computer knowledge and data entry skills.
• Ability to work in a target-oriented and team-based environment.
• Positive attitude with strong problem-solving abilities.

Responsibilities

• Contact prospective and existing customers to provide information about services.
• Handle customer inquiries and ensure a positive customer experience.
• Understand customer requirements and provide appropriate solutions.
• Maintain regular follow-ups with customers and build strong relationships.
• Accurately enter and update customer information in the database.
• Coordinate with internal teams to ensure timely service delivery.
• Achieve assigned customer service and follow-up targets while maintaining quality standards.

Skills

Excellent communication

Interpersonal skills

Customer handling

Teamwork

Problem-solving

Tools

Data entry

Job description

Chavara Family Welfare Centre | Full time

Customer Care Executive

Thiruvananthapuram, India | Posted on 08/05/2026

• Contact prospective and existing customers to provide information about our services.
  
• Handle customer inquiries and ensure a positive customer experience.
  
• Understand customer requirements and provide appropriate solutions.
  
• Maintain regular follow-ups with customers and build strong relationships.
  
• Accurately enter and update customer information in the database.
  
• Coordinate with internal teams to ensure timely service delivery.
  
• Achieve assigned customer service and follow-up targets while maintaining quality standards.
  

Requirements

• Excellent communication and interpersonal skills.
  
• Good customer handling and relationship management skills.
  
• Basic computer knowledge and data entry skills.
  
• Ability to work in a target-oriented and team-based environment.
  
• Positive attitude with strong problem-solving abilities.