Customer Care Executive

DuoJobs; Kottakkal; On-site; INR 167,000 - 279,000; Full time

Job summary

DuoJobs, a reputed textile and fashion retail company in Kottakkal, invites applications for a friendly Customer Care Executive (female) to handle customer enquiries and provide professional showroom assistance.

Strong communication, a pleasant personality, and a professional attitude are key. Freshers and experienced candidates up to 35 years may apply; basic computer knowledge is preferred, with opportunities to grow in a customer‑focused showroom.

Qualifications

• Female candidates up to 35 years.
• Freshers and experienced candidates can apply.
• Previous customer service, retail, front-office, or showroom experience is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant personality and professional attitude.
• Good customer-handling and coordination skills.
• Basic computer knowledge is preferred.

Responsibilities

• Welcome customers and provide friendly assistance.
• Handle customer enquiries regarding products, services, and purchases.
• Understand customer requirements and direct them to the appropriate sales team.
• Provide information about products, pricing, offers, and availability.
• Handle customer concerns professionally and coordinate for suitable solutions.
• Maintain positive customer relationships.
• Support showroom staff in providing a smooth customer experience.
• Handle telephone and other customer communication when required.

Skills

Communication skills

Customer service

Interpersonal skills

Coordination

Basic computer knowledge

Job description

A reputed textile and fashion retail organisation in Kottakkal is looking for a friendly and customer-focused Customer Care Executive (female) to handle customer enquiries and provide professional assistance in the showroom.

Key Responsibilities

• Welcome customers and provide friendly assistance.
• Handle customer enquiries regarding products, services, and purchases.
• Understand customer requirements and direct them to the appropriate sales team.
• Provide information about products, pricing, offers, and availability.
• Handle customer concerns professionally and coordinate for suitable solutions.
• Maintain positive customer relationships.
• Support showroom staff in providing a smooth customer experience.
• Handle telephone and other customer communication when required.

Requirements

• Female candidates up to 35 years.
• Freshers and experienced candidates can apply.
• Previous customer service, retail, front-office, or showroom experience is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant personality and professional attitude.
• Good customer-handling and coordination skills.
• Basic computer knowledge is preferred.