Customer Care Executive / Front Office Executive

Redfesto Llp; Kerala; Vor Ort; INR 167.000 - 279.000; Vollzeit

Zusammenfassung

Redfesto Llp in Kerala is seeking a Front Line Executive to assist walk-in customers and coordinate sales activities in a dynamic retail environment.

You will greet customers, handle inquiries via phone and WhatsApp, guide them to suitable products, and support billing and day-to-day front-office tasks to ensure smooth operations.

This role offers opportunities to build lasting customer relationships and contribute to a fast-paced team.

Aufgaben

• Welcome and assist walk-in customers professionally.
• Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
• Understand customer requirements and guide them towards suitable products.
• Coordinate with the sales team regarding product availability, orders, and follow-ups.
• Maintain customer records and update enquiries.
• Support billing coordination, order processing, and day-to-day front-office activities.
• Ensure excellent customer satisfaction and build long-term customer relationships.

Jobbeschreibung

The Front line Executive will be responsible assisting walk-in customers, coordinating sales activities, and ensuring smooth front-office operations. This role is ideal for someone who enjoys interacting with people, providing solutions, and working in a dynamic retail environment.

Key Responsibilities

• Welcome and assist walk-in customers professionally.
• Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
• Understand customer requirements and guide them towards suitable products.
• Coordinate with the sales team regarding product availability, orders, and follow-ups.
• Maintain customer records and update enquiries.
• Support billing coordination, order processing, and day-to-day front-office activities.
• Ensure excellent customer satisfaction and build long-term customer relationships.

Candidate Requirements