Customer Care Executive

Nxthire India; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

Nxthire India in Hyderabad is seeking a Customer Support Executive to handle inbound and outbound calls and emails, resolving queries with clear product knowledge.

You will listen to customer requirements, provide accurate information, and offer end-to-end solutions while following quality standards and SOPs. Fluency in English and regional languages, along with a customer-first attitude, is essential.

Qualifications

• Minimum 15 WPM typing speed with 75% accuracy.
• Proficient computer use and internet literacy.
• Ability to adopt process-oriented thinking.
• Strong communication in English, Hindi, Telugu, and Kannada.
• Polite telephone etiquette and customer focus.
• Eager to learn and adapt.

Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills

Typing 15 WPM

Computer literacy

Process orientation

Multilingual ability

Telephone etiquette

Willingness to learn

Job description

Key Responsibilities

• Handle inbound/outbound voice calls or email for resolving customer queries
• Listen to and understand customer requirements
• Provide product/service details and benefits to customers
• Provide end-to-end solutions to the customer
• Ask the correct questions probing and prompting the customer wherever required
• Timely and accurate capturing of all information given by the customer
• Timely follow-up with brands as per escalation matrix till closure
• Stay current with knowledge of products, processes, and services offered by the client
• Ensure full adherence to all quality parameters and SOP
• Co-operate with other team members, SMEs, and Team Leaders
• Ensure 100% adherence to schedule
• Escalate the call to the Team Leader/Manager wherever desirable
• Handle irate/demanding customers in a tactical manner

Skills & Competencies

• Good typing skills Minimum 15 WPM / 75% accuracy
• Adept at operating computers; familiarity with the internet is desired
• Process orientation and systems thinking
• Average to good communication skills in English and Hindi &Telugu, Kannada
• Pleasing telephone etiquette and customer focus
• Willingness to learn